Head Of Technical

Ignite are proud to be partnering with a fast-growing, premium coffee business supplying some of the best cafés, restaurants and hospitality venues across the UK and internationally. Known for their quality, sustainability focus and hands-on approach, they don’t just supply coffee, they partner with their customers to deliver an exceptional end-to-end experience. From sourcing and roasting through to training, equipment and technical support, they’re deeply embedded in their customers’ success. Hospitality is at the heart of everything they do.

This is a key hire to lead the technical function across a growing wholesale business. You’ll take ownership of how installs, servicing and reactive maintenance are delivered, bringing structure, consistency and a high standard of service across the board. It’s a hands-on leadership role, managing a small team while staying close to the day-to-day operation. You’ll play a big part in shaping how the function evolves, improving processes and setting things up to scale as the wholesale side continues to grow. You’ll work closely with wholesale and tech, balancing service quality with commercial performance and supporting the wider growth of the business.

What you’ll do:

• Lead the day-to-day running of the technical function across wholesale
• Oversee installs, servicing schedules and reactive maintenance, ensuring high service standards
• Manage and develop a junior team member, building a strong and accountable team culture
• Bring structure to scheduling, prioritisation and ways of working
• Support and participate in a weekly call-out rota (with additional compensation)
• Oversee technical operations within the roastery and workshop
• Work cross-functionally with operations and commercial teams to support wholesale growth

What we’re looking for:

• Experience leading or supervising a field-based technical or service team
• Strong organisational skills, able to bring structure and improve processes
• Hands-on technical background, ideally with electrical experience or similar
• Comfortable balancing being on the tools with managing a team
• Personable and service-led, able to build strong relationships internally and externally
• Full UK driving licence (travel required)

What’s in it for you:

• £45–47.5k base plus call out bonus
• Hybrid working with a London base (East London)
• 9-day fortnight post-probation
• Free coffee and generous café discount
• Free gym membership and cycle to work scheme
• 6 weeks fully paid parental leave
• Flexible, adult working environment

What happens next?

Now: Apply today with your CV which will be reviewed by our Ignite team. First Stage: Teams call with the hiring manager. Second Stage: Face to face interview in the office.

People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.