At a Glance
- Tasks: Lead and evolve D2C technology across Retail & eCommerce, driving innovation.
- Company: Join an international FMCG organisation with a focus on growth and customer experience.
- Benefits: Competitive salary, bonus, car allowance, and hybrid working options.
- Other info: Dynamic role with opportunities for cross-functional collaboration and transformation.
- Why this job: Shape the future of retail technology and enhance customer journeys.
- Qualifications: Experience in IT business partnering within FMCG or retail sectors.
The predicted salary is between 64000 - 96000 € per year.
International FMCG organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role:
- You will act as the strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
- Ownership of the D2C Applications landscape across Retail & Digital channels.
- Leading cross-functional planning and stakeholder engagement.
- Managing vendors & coordinating with international IT teams.
- Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape:
- Support and optimise IT Systems across Retail & eCommerce operations including: Retail SAP S4/HANA & POS Retail Store systems.
- Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities:
- Strategic Partnership & Demand Leadership: Shape and govern the IT demand pipeline aligned to business strategy. Prioritise initiatives & influence investment planning. Facilitate governance forums with senior stakeholders.
- Stakeholder Engagement & Business Alignment: Build trusted partnerships across Retail, Digital, Supply Chain & Finance. Translate business strategy into technology capability roadmaps. Lead workshops to identify improvement & innovation opportunities.
- Solution Ownership & Process Excellence: Own the end-to-end D2C Application landscape. Drive Automation, Integration & Process simplification. Lead Business Cases & Transformation initiatives.
- Architecture & Innovation: Develop Capability Roadmaps aligned to Enterprise Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth.
- Service & Operational Excellence: Oversee Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance.
Experience Required:
- IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors.
- Retail Systems and/or Ecommerce platforms - in one or more key D2C process areas.
- Expertise in D2C processes & Customer Journey optimisation.
- Retail SAP S4/HANA & POS Retail Store systems, Ecommerce platforms, CRM, email marketing & Loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
- Proven delivery of cross-functional transformation initiatives.
- Driving Transformation & Operational excellence.
- Strong stakeholder management & commercial awareness.
- Strategic mindset & emotional intelligence.
- Collaborative approach to teamwork.
IT Business Partner - Direct-to-Consumer (Retail & eCommerce) in Twickenham employer: MACKENZIE JONES IT LIMITED
Join an international FMCG organisation that values innovation and collaboration, offering a dynamic work culture where your contributions as an IT Business Partner will directly influence the customer experience across Retail and eCommerce. With competitive compensation, a hybrid working model in West London, and ample opportunities for professional growth, this role is perfect for those looking to make a meaningful impact in a fast-paced environment. Enjoy the benefits of working with cutting-edge technology while being part of a team that prioritises continuous improvement and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Partner - Direct-to-Consumer (Retail & eCommerce) in Twickenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its D2C strategies thoroughly. Be ready to discuss how your experience aligns with their needs, especially around Retail & eCommerce tech. Practice common interview questions and think of examples that showcase your skills in stakeholder management and transformation initiatives.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows your enthusiasm and keeps you top of mind as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that dream job!
We think you need these skills to ace IT Business Partner - Direct-to-Consumer (Retail & eCommerce) in Twickenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Business Partner. Highlight your experience with D2C processes, retail systems, and any relevant technology you've worked with. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven digital transformation or improved customer journeys in previous positions. Let us know what excites you about this opportunity!
Showcase Your Stakeholder Management Skills:In this role, you'll be building trusted partnerships across various teams. Make sure to highlight your experience in stakeholder engagement and how you've successfully collaborated with cross-functional teams in the past. We love a team player!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at MACKENZIE JONES IT LIMITED
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like SAP S4/HANA and Magento. Brush up on how these systems can enhance the customer journey and support D2C operations, as you’ll need to demonstrate your understanding of their impact on business strategy.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Think about times when you’ve built trusted partnerships or facilitated governance forums. This will show that you can align technology initiatives with business priorities effectively.
✨Be Ready for Transformation Talk
Since this role involves driving digital transformation, come prepared with ideas on how to optimise processes and implement automation. Share specific examples of past transformation initiatives you’ve led or contributed to, highlighting the outcomes and improvements achieved.
✨Demonstrate Your Strategic Mindset
Think strategically about how technology can drive business growth. Be ready to discuss how you would shape and govern the IT demand pipeline. Show that you can translate business strategies into actionable technology roadmaps, which is crucial for this position.
