At a Glance
- Tasks: Lead and evolve D2C technology across Retail & Digital channels for a global consumer brand.
- Company: Join an international consumer organisation with a focus on innovation and customer experience.
- Benefits: Competitive salary, car allowance, bonus, and hybrid working model.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
- Why this job: Shape the future of retail tech and drive impactful digital transformation initiatives.
- Qualifications: Experience in IT business partnering within retail or consumer sectors is essential.
The predicted salary is between 85000 - 85000 € per year.
International consumer organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role:
- You will act as the Strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
- Ownership of the D2C Applications landscape across Retail & Digital channels.
- Leading cross-functional planning and stakeholder engagement.
- Managing vendors & coordinating with international IT teams.
- Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape:
- Support & optimise Retail & eCommerce IT Systems/Operations including: POS - SAP S/4 HANA Retail & Retail Store systems.
- Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities:
- Strategic Partnership & Demand Leadership: Shape and govern the IT demand pipeline aligned to business strategy. Prioritise initiatives & influence investment planning. Facilitate governance forums with senior stakeholders.
- Stakeholder Engagement & Business Alignment: Build trusted partnerships across Retail, Digital, Supply Chain & Finance. Translate business strategy into technology capability roadmaps. Lead workshops to identify improvement & innovation opportunities.
- Solution Ownership & Process Excellence: Own the end-to-end D2C Application landscape. Drive Automation, Integration & Process simplification. Lead Business Cases & Transformation initiatives.
- Architecture & Innovation: Develop Capability Roadmaps aligned to Enterprise Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth.
- Service & Operational Excellence: Oversee Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance.
Experience Required:
- IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors.
- Expertise in D2C processes & Customer Journey optimisation.
- POS - SAP S4/HANA Retail or similar POS Retail Store systems - Ecommerce platforms, CRM, email marketing & Loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
- Proven delivery of cross-functional transformation initiatives.
- Driving Transformation & Operational excellence.
- Strong stakeholder management & commercial awareness.
- Strategic mindset & emotional intelligence.
- Collaborative approach to teamwork.
IT Business Partner - Direct-to-Consumer (Retail & eCommerce) in Marble Hill employer: MACKENZIE JONES IT LIMITED
Join a leading international consumer organisation that values innovation and collaboration, offering a dynamic work environment in West London. As an IT Business Partner, you'll benefit from a competitive salary, generous car allowance, and a substantial bonus structure, all while working in a hybrid model that promotes work-life balance. With a strong focus on employee growth and development, this role provides unique opportunities to shape the future of retail and eCommerce technology, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Partner - Direct-to-Consumer (Retail & eCommerce) in Marble Hill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its D2C strategies. Be ready to discuss how your experience aligns with their goals, especially around technology and customer experience.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific projects where you drove digital transformation or improved processes. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Business Partner - Direct-to-Consumer (Retail & eCommerce) in Marble Hill
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing your application, make sure to read the job description from top to bottom. This will help us understand what the company is looking for and tailor your application to highlight your relevant experience.
Showcase Your Relevant Experience:When writing your application, focus on your experience that aligns with the role of IT Business Partner. Use specific examples from your past roles in Retail or eCommerce to demonstrate how you've driven transformation and improved customer journeys.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and overly complex language. We want to see your skills and experiences shine through without any fluff getting in the way!
Apply Through Our Website:Make sure to submit your application through our website. This not only ensures it gets to the right place but also shows us you're serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at MACKENZIE JONES IT LIMITED
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like SAP S/4 HANA and Magento. Brush up on how these systems can enhance the customer journey and support business strategies, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Strategic Mindset
Prepare examples of how you've aligned technology initiatives with business priorities in previous roles. Be ready to discuss specific projects where you’ve driven digital transformation or improved processes, as this will highlight your strategic thinking and problem-solving skills.
✨Engage with Stakeholders
Think about how you’ve built trusted partnerships in past positions. Be prepared to share stories about how you’ve engaged with cross-functional teams and facilitated workshops to identify improvement opportunities, as stakeholder engagement is key for this role.
✨Demonstrate Your Collaborative Spirit
This role requires a collaborative approach, so be ready to discuss how you work within teams. Share examples of how you’ve led cross-functional initiatives and how you handle conflicts or differing opinions, showcasing your emotional intelligence and teamwork skills.
