Administrator

At MacIntyre, we believe that great support starts with knowing people well. We are a national charity supporting people with learning disabilities and/or autism to live full, meaningful lives in their own homes and communities.

We're looking for an organised, detail-focused Care Quality and Records Administrator to join our team in Great Holm. This is a key role within our registered care service, helping to ensure that the records, systems and processes that underpin great support are accurate, up to date and ready for inspection at any time.

Based at our home in Great Holm, you'll work closely with the Registered Manager, Deputy Managers and support teams across a service that supports people living in 16 self-contained flats. Your work will help ensure we continue to meet the highest standards of quality, compliance and person-centred support.

This role would suit someone who enjoys organisation, administration and problem-solving, and who takes pride in getting the details right. You'll be comfortable using digital systems, managing information accurately and helping others maintain high standards.

This is a Monday to Friday role: 4 day shifts and one late shift per week, 2:30pm - 10pm.

What the role involves:

• Reviewing support plans, risk assessments, health records and other key documents to ensure they are accurate, up to date and compliant with regulatory and contractual requirements.
• Supporting colleagues to review and update records that reflect people's changing needs, wishes and aspirations.
• Monitoring mandatory training compliance and supporting team members to book required training.
• Assisting managers in auditing records relating to medication, finances, health and safety, and other key areas.
• Supporting the Registered Manager to prepare for inspections, audits and regulatory submissions.
• Maintaining compliance records, servicing schedules and document retention systems.
• Producing reports and updates that help managers monitor quality and compliance.
• Providing administrative support and taking minutes for investigations, disciplinary and grievance processes.
• Working collaboratively with operational and central teams to support the smooth running of the service.
• Helping to ensure that digital systems and records are used effectively across the service.

What we're looking for:

• Excellent organisational skills and strong attention to detail.
• Confidence using Microsoft Office, digital systems and databases.
• Good written communication skills and the ability to present information clearly.
• The ability to manage competing priorities and work to deadlines.
• A proactive approach to identifying issues and finding solutions.
• Strong interpersonal skills and the confidence to support colleagues at all levels.
• A commitment to high-quality, person-centred support.
• An interest in quality assurance, compliance and continuous improvement.

You do not need previous experience in a similar role. However, experience within health, social care, supported living, education, housing or another regulated environment would be an advantage.

Training and Development:

At MacIntyre we fully support your training and development. We know it can be daunting to start a new job, and not everyone learns the same way, so throughout your probation we will provide you with a mixture of eLearning, face‑to‑face training and mentoring support whilst on the job.

Pay and Rewards:

We provide a range of benefits to reward and thank our staff which includes:

• Six weeks' annual leave including statutory public holidays.
• Workplace Pension scheme – MacIntyre will contribute 3% of your salary to all eligible employees.
• MacIntyre Staff Savings Scheme.
• Employee Assistance Plan (EAP) to support your health and wellbeing.
• Health Cash Plan which provides money back on core health treatments such as optical, dental, physiotherapy, chiropody (at reduced cost).
• MacIntyre Sick Pay (qualifying period).
• Life assurance scheme offering valuable benefits to your dependents.
• MacIntyre Rewards Scheme which recognises and rewards staff.
• MacIntyre Perks which offers up to 6% discount off leading retailers including Tesco, Curry/PC World, Costa and many more.
• Access to the Blue Light Card which offers thousands of amazing discounts online and on the high street for emergency and social care staff.
• Enhanced DBS Certificate (cost paid by MacIntyre).

Safer Recruitment and Diversity statement:

MacIntyre safeguards and promotes the welfare of the children, young people and adults we support. Therefore we work with successful candidates to complete appropriate checks prior to joining. MacIntyre is committed to promoting equality, encouraging diversity and embracing inclusion among our workforce. We want our workforce to be truly representative of all sections of society and the people we support.