Transport Planner Regional Controller

Transport Planner (Regional Controller)

Location: Erith, London
Working Hours: Monday to Friday
Contract Type: Full time, permanent

About the Role:

We are looking for a Regional Controller to join a dynamic operations team. In this key role, you will ensure efficient job handling, accurate job allocation, timely invoicing, and effective customer communication. You will act as a liaison between customers, engineers, and internal teams to maintain smooth service operations and enhance customer satisfaction.

Key Responsibilities:

• Job Handling:
  • Answer incoming customer calls, book jobs, and allocate tasks to engineers based on skills, location, and availability.
  • Communicate job status updates, including ETAs, delays, and service issues to customers.
  • Make outbound follow‑up calls to customers to confirm service quality and gather feedback.
• Job Completion & Invoicing:
  • Review job details post‑completion for accuracy.
  • Prepare jobs for invoicing within agreed SLAs and flag discrepancies to Finance/Management.
• Customer Feedback & Escalation:
  • Record customer complaints and feedback.
  • Submit issues to management for escalation and resolution, ensuring no direct resolution by the Controller.
• Customer Voice Pack:
  • Collect customer feedback on service quality, pricing concerns, and other issues.
  • Submit reports to management in a streamlined format for action.

Key Requirements:

• Strong communication skills (both verbal and written).
• Excellent organisational skills with the ability to prioritise tasks effectively.
• Experience in job scheduling, customer service, or operations coordination.
• Attention to detail, especially when reviewing job details and invoicing.
• Ability to manage multiple priorities in a fast‑paced environment.
• Previous experience with job allocation or similar operational roles is preferred.
• Knowledge of service‑level agreements (SLAs) and performance metrics is a plus.

Benefits include:

• Competitive salary
• Up to 25 days annual leave plus bank holidays
• Contributory Pension Scheme
• Supportive team environment
• Career growth and progression opportunities

Please put your home postcode on your CV when applying.