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- Tasks: Engage with customers via phone, email, and chat to resolve inquiries and complaints.
- Company: Join a leading player in the fast-moving consumer goods (FMCG) industry.
- Benefits: Gain valuable experience in a high-energy environment with potential for growth.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
- Other info: This is a temporary role, ideal for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Temporary Customer Service Advisor About the Role: Our client is looking for a dedicated and enthusiastic Customer Service Advisor to join their team on a temporary basis within the fast-moving consumer goods (FMCG) industry. This is a fantastic opportunity to gain valuable experience in a high-energy environment while delivering exceptional service to valued customers. Key Responsibilities: Responding to customer enquiries via telephone, email, and live chat in a professional and timely manner, ensuring alignment with FMCG industry standards. Resolving product-related complaints and issues effectively to ensure customer satisfaction and loyalty. Processing orders, returns, and refunds accurately, keeping in mind the rapid turnover of FMCG products. Providing detailed product information and troubleshooting common queries related to FMCG items. Recording and updating customer information on CRM systems, ensuring accuracy for supply chain and distribution processes. Collaborating with team members to meet service level agreements and targets in a dynamic FMCG environment. About You: The ideal candidate will have excellent communication and interpersonal skills, a customer-first attitude, and the ability to adapt quickly in a dynamic FMCG environment. While prior customer serv…
Temporary Customer Service Advisor employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the FMCG industry. Understanding the fast-paced nature of this sector will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills. Since you'll be responding to customer inquiries through various channels, being articulate and clear in your responses is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight your adaptability. In a dynamic environment like FMCG, showcasing examples from your past experiences where you've successfully adapted to change can set you apart from other candidates.
✨Tip Number 4
Get comfortable with CRM systems. If you have experience with any customer relationship management tools, mention it! If not, consider doing a bit of research or even a short online course to familiarize yourself with how they work.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Temporary Customer Service Advisor position. Understand the key responsibilities and required skills, especially those related to the FMCG industry.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific knowledge of the FMCG sector. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your customer-first attitude. Mention specific examples of how you've successfully handled customer inquiries or resolved complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the FMCG industry. Employers love candidates who are genuinely interested in their work, so let your passion shine through during the interview.
✨Demonstrate Your Communication Skills
Since the role involves responding to customer inquiries, be prepared to showcase your communication skills. Practice answering common customer service scenarios clearly and professionally, as this will reflect your ability to handle real-life situations.
✨Familiarize Yourself with FMCG Products
Research the company's products and the FMCG market before the interview. Being knowledgeable about the products will help you answer questions confidently and show that you're proactive and ready to contribute.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've effectively resolved customer complaints or issues in the past. This will demonstrate your ability to maintain customer satisfaction and loyalty, which is crucial in a customer service role.
