At a Glance
- Tasks: Support and improve core business applications and drive digital transformation projects.
- Company: Dynamic company in Nottingham focused on technology and business improvement.
- Benefits: Competitive salary, career growth opportunities, and a chance to influence business change.
- Other info: Join a growing team with exposure to major transformation projects.
- Why this job: Step up from support to a key role in shaping business systems and processes.
- Qualifications: Experience in IT support, ERP systems, and strong communication skills.
The predicted salary is between 35000 - 38000 £ per year.
Looking for a role where you can genuinely influence systems, projects, and business change? This is a fantastic opportunity for an experienced IT professional to step into a highly visible, business-facing role focused on applications, ERP systems, digital transformation, and business improvement. Joining at a key stage of growth and investment, you’ll play an important role in supporting and developing core business systems, helping drive technology improvements, and supporting a major ERP and CRM transformation programme.
This role would suit someone with a strong technical support and applications background who is comfortable working across projects, systems, reporting, and stakeholder engagement — someone who enjoys being embedded within the business rather than sitting purely in a service desk environment.
The Role
This is a varied and hands-on position combining applications support, systems improvement, project delivery, and stakeholder collaboration. You’ll act as a key escalation point within the IT function, sitting between the existing Service Desk team and the IT Manager, helping provide senior technical support, systems expertise, and project delivery across the business. Importantly, an established 1st line support function is already in place, meaning this role is focused far more on escalations, systems support, applications, improvement work, and projects rather than high-volume service desk support.
Key responsibilities include:
- Supporting and improving core business applications, ERP systems, and Office 365 environments
- Acting as an escalation point for complex 2nd and 3rd line issues, providing guidance and support to the 1st line team
- Working closely with the IT Manager to support IT operations, projects, and business change initiatives
- Playing a key role in a major CRM and ERP transformation programme
- Supporting the implementation and ongoing development of Microsoft Dynamics and wider business systems
- Working closely with stakeholders across the business to identify opportunities for process improvement and digitalisation
- Supporting reporting, management information, and business data requirements through tools such as SQL and Power BI
- Managing and contributing to IT and business change projects, including stakeholder communication, reporting, planning, and coordination
- Supporting infrastructure, networking, and wider IT operations where required
- Assisting with IT security, governance, and compliance activities
What We’re Looking For
- Strong experience within an IT support, applications, or business systems role
- Previous experience supporting ERP systems is essential
- Experience with Microsoft Office 365 administration and support
- Exposure to Microsoft Dynamics would be highly beneficial, though not essential
- Experience operating across 1st / 2nd / 3rd line support environments
- Ability to troubleshoot and resolve more complex technical and systems issues
- Good understanding of networking and infrastructure fundamentals
- Experience producing reports and MI using SQL, Power BI, or similar tools
- Excellent communication skills with the confidence to work closely with stakeholders across the business
- Comfortable operating in a highly visible, people-facing role
- Proactive, organised, and capable of managing multiple priorities
Why Apply?
- Genuine step up from traditional support into a broader applications and systems role
- Existing 1st line support function already in place, allowing you to focus on escalations, systems, projects, and improvement work
- Opportunity to work closely with senior stakeholders and influence business systems strategy
- Exposure to major ERP and CRM transformation projects
- Broad technical exposure across applications, infrastructure, reporting, and business change
- Strong long-term progression potential within a growing business
IT Applications & Systems Analyst in Nottingham employer: Macildowie Recruitment and Retention
Join a forward-thinking company in Nottingham that values innovation and employee growth, offering a dynamic work culture where your contributions directly influence business systems and technology improvements. With a strong focus on professional development, you will have the opportunity to engage with senior stakeholders and participate in significant ERP and CRM transformation projects, all while enjoying a supportive environment that prioritises collaboration and career advancement.
Contact Details:
Macildowie Recruitment and Retention Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications & Systems Analyst in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially in ERP systems and applications. This will give you something tangible to discuss during interviews and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research the company and its projects, especially around digital transformation and business improvement. Be ready to discuss how your experience aligns with their needs and how you can contribute to their growth.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Applications & Systems Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Applications & Systems Analyst role. Highlight your experience with ERP systems, Microsoft Dynamics, and any relevant projects you've worked on. We want to see how you can influence systems and drive business change!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in stakeholder engagement and project delivery, as these are key for us.
Showcase Your Technical Skills:In your application, be sure to highlight your technical support experience, especially with Office 365 and SQL. We’re looking for someone who can troubleshoot complex issues, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ERP systems and Microsoft Dynamics. Be ready to discuss specific examples of how you've supported or improved these systems in previous roles.
✨Showcase Your Stakeholder Skills
This role is all about collaboration, so prepare to talk about your experience working with different stakeholders. Think of examples where you’ve successfully communicated complex technical issues to non-technical team members.
✨Prepare for Problem-Solving Questions
Expect questions that test your troubleshooting skills. Have a few scenarios ready where you resolved complex technical issues, particularly in a 2nd or 3rd line support context. Highlight your thought process and the impact of your solutions.
✨Demonstrate Your Project Management Experience
Since this role involves managing IT and business change projects, be prepared to discuss your project management experience. Talk about how you’ve coordinated tasks, communicated with stakeholders, and ensured successful project delivery.
