At a Glance
- Tasks: Manage customer warranty queries and provide top-notch support.
- Company: Join a friendly team in Kirkby with a supportive culture.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Great opportunity for career growth in a varied role.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Strong customer service skills and problem-solving abilities required.
The predicted salary is between 25000 - 26000 £ per year.
We are currently recruiting for a Customer Service Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers. This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.
The Role:
- Managing warranty queries and customer issues from start to finish
- Handling customer conversations, including complaints and challenging situations, in a professional manner
- Supporting the field sales team with customer requests, order processing, and administration
- Taking customer payments over the phone when required
- Managing FedEx/delivery-related queries and follow-ups
- Processing service reports, invoices, and sales orders accurately
- Updating internal systems and spreadsheets
- Ensuring tasks are followed through and completed correctly
The Ideal Candidate:
We are looking for someone who is confident dealing with customers and handling difficult conversations, and calm under pressure.
Contact Details:
Macildowie Recruitment and Retention Recruitment Team
We think you need these skills to ace After Care Customer Adviser in Nottingham
Customer Service
Administration
Problem-Solving Skills
Process Management
Service Coordination
Communication Skills
Complaint Handling
