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- Tasks: Provide top-notch admin support in a dynamic education environment.
- Company: Join a leading recruitment consultancy with a focus on career enhancement.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting role in the sports education sector with great team collaboration.
- Why this job: Make a difference in learners' experiences while developing your skills.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Macildowie are working with this client based in Loughborough to appoint a Course Administrator. This is a fixed term contract, with a hybrid working arrangement requiring a minimum of 2 days per week in the office. You will provide excellent customer service and ensure accurate and timely administration and support across all aspects of the learner, tutor and customer experience within an education/training environment (swimming/sport sector).
Key responsibilities
- Inputting data across all internal systems in line with standard operating procedures, ensuring all records are accurate and up-to-date.
- Managing general course administration (quality checking documentation, ordering resources, sending confirmation emails).
- Ensuring financial processes (vouchers, purchase orders, transfers, cancellations) are followed fully.
- Liaising with delivery venues to ensure information and resources are in place ahead of courses.
- Responding to telephone and email enquiries in a timely, courteous and accurate manner, advising customers on the use of the online booking system and resolving queries to protect the organisation's reputation.
- Undertaking any other duties within the scope, spirit and purpose of the job as requested by the line manager, and proactively promoting policies around Equality & Diversity, Health & Safety and GDPR.
Essential criteria
- Proven administrative experience: telephone answering, email handling, data input, document creation.
- Ability to manage a varied workload and meet tight deadlines.
- Track record of delivering excellent customer service and building relationships with different stakeholders.
- Strong IT skills, with thorough knowledge of Microsoft Office packages.
- Excellent organisational skills and ability to work in a fast-paced environment across multiple tasks.
- Proven initiative and ability to work both independently and as part of a team.
- GCSE Grade A‐C (or Level 4 or above) in English & Maths.
Desirable
- Knowledge of sports education or training programmes, especially in a swimming/instructor context.
- Familiarity with bespoke booking systems/databases and purchase order systems.
If you are an organised, service-oriented administrator with excellent interpersonal skills and a keen eye for detail, we would welcome your application.
Administrator in Loughborough employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Loughborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them too! This shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if they’re the right fit for you.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that can set you apart from other candidates. Just a few lines expressing your appreciation for the opportunity can go a long way!
We think you need these skills to ace Administrator in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Course Administrator role. Highlight your administrative experience and customer service skills, as these are key for us. Don’t forget to include your GCSE grades in English and Maths!
Showcase Your IT Skills: We love a tech-savvy applicant! Be sure to mention your proficiency with Microsoft Office and any experience with bespoke booking systems. This will show us you’re ready to hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since this role involves responding to enquiries. Make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to ensure your application gets to the right people. Plus, remember to include your home postcode on your CV so we can match you with the right opportunities.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Know Your Stuff
Before the interview, make sure you understand the role of a Course Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like data input and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves excellent customer service, prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Think about how you can demonstrate your ability to build relationships with different stakeholders, as this is crucial in an education/training environment.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. You might be asked how you manage a varied workload and meet tight deadlines, so come prepared with specific examples. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the training programmes they offer, or how they promote policies around Equality & Diversity. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.