At a Glance
- Tasks: Support and improve core business applications and drive digital transformation projects.
- Company: Dynamic company focused on technology improvements and business change.
- Benefits: Competitive salary, career progression, and exposure to major projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Step up from support to a strategic role influencing business systems.
- Qualifications: Experience in IT support, ERP systems, and strong troubleshooting skills.
The predicted salary is between 35000 - 38000 £ per year.
Before applying for this role, please read the following information about this opportunity found below.
Nottingham
Permanent
£35,000 - £38,000 + benefits
Looking for a role where you can genuinely influence systems, projects, and business change? This is a fantastic opportunity for an experienced IT professional to step into a highly visible, business-facing role focused on applications, ERP systems, digital transformation, and business improvement. Joining at a key stage of growth and investment, you'll play an important role in supporting and developing core business systems, helping drive technology improvements, and supporting a major ERP and CRM transformation programme.
This role would suit someone with a strong technical support and applications background who is comfortable working across projects, systems, reporting, and stakeholder engagement - someone who enjoys being embedded within the business rather than sitting purely in a service desk environment.
The Role
This is a varied and hands-on position combining applications support, systems improvement, project delivery, and stakeholder collaboration. You'll act as a key escalation point within the IT function, sitting between the existing Service Desk team and the IT Manager, helping provide senior technical support, systems expertise, and project delivery across the business. Importantly, an established 1st line support function is already in place, meaning this role is focused far more on escalations, systems support, applications, improvement work, and projects rather than high-volume service desk support.
Key responsibilities include:
- Supporting and improving core business applications, ERP systems, and Office 365 environments
- Acting as an escalation point for complex 2nd and 3rd line issues, providing guidance and support to the 1st line team
- Working closely with the IT Manager to support IT operations, projects, and business change initiatives
- Playing a key role in a major CRM and ERP transformation programme
- Supporting the implementation and ongoing development of Microsoft Dynamics and wider business systems
- Working closely with stakeholders across the business to identify opportunities for process improvement and digitalisation
- Supporting reporting, management information, and business data requirements through tools such as SQL and Power BI
- Managing and contributing to IT and business change projects, including stakeholder communication, reporting, planning, and coordination
- Supporting infrastructure, networking, and wider IT operations where required
- Assisting with IT security, governance, and compliance activities
What We're Looking For
- Strong experience within an IT support, applications, or business systems role
- Previous experience supporting ERP systems is essential
- Experience with Microsoft Office 365 administration and support
- Exposure to Microsoft Dynamics would be highly beneficial, though not essential
- Experience operating across 1st / 2nd / 3rd line support environments
- Ability to troubleshoot and resolve more complex technical and systems issues
- Good understanding of networking and infrastructure fundamentals
- Experience producing reports and MI using SQL, Power BI, or similar tools
- Excellent communication skills with the confidence to work closely with stakeholders across the business
- Comfortable operating in a highly visible, people-facing role
- Proactive, organised, and capable of managing multiple priorities
Why Apply?
- Genuine step up from traditional support into a broader applications and systems role
- Existing 1st line support function already in place, allowing you to focus on escalations, systems, projects, and improvement work
- Opportunity to work closely with senior stakeholders and influence business systems strategy
- Exposure to major ERP and CRM transformation projects
- Broad technical exposure across applications, infrastructure, reporting, and business change
- Strong long-term progression potential within a growing business
IT Applications & Systems Analyst employer: Macildowie Recruitment and Retention
Join a forward-thinking company in Nottingham that values innovation and employee growth, offering a dynamic work culture where your contributions directly influence business systems and technology improvements. With a strong focus on professional development, you'll have the opportunity to engage with senior stakeholders and participate in significant ERP and CRM transformation projects, all while enjoying a competitive salary and comprehensive benefits package.
Contact Details:
Macildowie Recruitment and Retention Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications & Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Getting to know people in the company can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their ERP and CRM transformation.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle some technical scenarios during the interview. They’ll want to see how you approach complex issues, especially with applications and systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Applications & Systems Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Applications & Systems Analyst role. Highlight your experience with ERP systems, Microsoft Office 365, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience in stakeholder engagement and project delivery, as these are key for us.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills, especially around troubleshooting and reporting tools like SQL and Power BI. We love seeing candidates who can demonstrate their ability to tackle complex issues and improve systems.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ERP systems and Microsoft Dynamics. Be ready to discuss specific examples of how you've supported or improved these systems in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex technical issues. Think about the steps you took to troubleshoot and resolve problems, and how you communicated with stakeholders during the process.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder engagement, practice how you'll communicate your ideas clearly. Be ready to discuss how you've collaborated with different teams to drive business improvements in the past.
✨Demonstrate Your Project Management Experience
Highlight any experience you have managing IT projects or change initiatives. Be prepared to talk about your approach to planning, coordination, and reporting, as well as how you keep everything on track.
