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For Companies At a Glance
- Tasks: Support user onboarding, device fulfilment, and provide friendly IT assistance.
- Company: Join a dynamic IT team in Nottingham with a people-focused culture.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to IT support for colleagues and make a real difference.
- Qualifications: Experience with Active Directory, Exchange Online, and a passion for helping others.
- Other info: Great career growth potential in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
End User Services Specialist – IT
- Nottingham, hybrid
- Permanent
Are you a people-focused IT professional who enjoys helping colleagues directly and delivering great user experiences? We're recruiting an End User Services Specialist to join a busy IT team in Nottingham. T
his is a hands-on role where you'll support user onboarding, device fulfilment, and account administration, but just as importantly, you'll be the friendly face colleagues turn to when they need help.
What you'll be doing
- Own user onboarding and offboarding processes, creating/removing user accounts and provisioning/decommissioning devices.
- Administer user accounts in Active Directory and Exchange Online.
- Manage the User Fulfilment ticket queue and respond to incoming requests promptly and professionally.
- Maintain accurate asset records for end-user IT equipment and coordinate hardware fulfilment.
- Deliver face-to-face support, answering user questions (sometimes the same one, multiple times a day!) with patience and clarity.
- Work closely with other IT teams to ensure a smooth user experience and identify opportunities to automate or improve service delivery.
Technical skills & experience
- Hands-on experience with Active Directory and Exchange Online user account administration.
- Familiarity with Windows 11 Enterprise environments.
- Good knowledge of Microsoft 365 (Office 365) applications.
Key qualities we're looking for
- Exceptional people skills, approachable, friendly, and positive when supporting colleagues face-to-face.
- Patience and resilience, comfortable answering repeat questions with good humour and professionalism.
- Clear communicator, able to explain technical steps in plain, jargon-free language.
- Strong customer service mindset, proactive in making sure users feel supported and valued.
- Organised and calm under pressure, able to juggle competing requests while staying professional.
Location & working pattern
- Based in Nottingham.
- The team maintains a presence in the Nottingham office on hybrid basis
Why apply
- Be the visible, friendly face of IT for colleagues.
- Develop technical skills in a supportive environment.
- Contribute to continuous improvement in how IT supports the business.
- Hybrid working with flexibility for work/life balance.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
End User Support Specialist - IT employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist - IT
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with employees and clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about supporting colleagues, think of scenarios where you can demonstrate your patience and clear communication. Role-play with a friend or family member to get comfortable with answering questions in a friendly manner.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the team and their processes. Ask about their approach to user support and how they handle challenges – it’ll give you insight into what working there would be like.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace End User Support Specialist - IT
Some tips for your application 🫡
Show Your People Skills: Since this role is all about supporting colleagues, make sure to highlight your exceptional people skills in your application. Share examples of how you've helped others in the past, especially in IT settings.
Be Clear and Concise: When writing your application, keep it clear and jargon-free. We want to see that you can communicate technical information in a way that's easy for everyone to understand. Avoid overly complex language!
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your hands-on experience with Active Directory and Microsoft 365, as these are key for us.
Apply Through Our Website: Don't forget to apply through our website! It helps us ensure your application gets to the right people. Plus, remember to include your home postcode on your CV so we can match you with the right opportunities.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Know Your Tech
Brush up on your knowledge of Active Directory, Exchange Online, and Microsoft 365 applications. Be ready to discuss your hands-on experience with these tools, as they'll likely come up during the interview.
✨Show Off Your People Skills
Prepare examples that showcase your exceptional people skills. Think of times when you helped a colleague solve a problem or provided support with patience and clarity. This role is all about being the friendly face of IT!
✨Practice Clear Communication
Since you'll need to explain technical steps in plain language, practice breaking down complex concepts into simple terms. You might even want to do a mock interview with a friend to get comfortable with this.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage competing requests and stay calm under pressure. Share specific strategies you use to keep things organised, especially in a busy IT environment.
