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- Tasks: Be the go-to person for customer queries and manage rental reservations.
- Company: Join a leading fleet and mobility services company in a dynamic environment.
- Benefits: Enjoy a temporary to permanent role with opportunities for growth.
- Why this job: Make a real impact by supporting customers and contributing to business success.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Fast-paced work environment perfect for multitaskers who thrive on challenges.
The predicted salary is between 24000 - 36000 £ per year.
A leading fleet and mobility services company is looking for a Customer Services Executive to join their busy team in St Neots. The role offers an exciting opportunity to support a wide range of customers, ensuring that their needs are met with the highest standard of service.
As the first point of contact for customers and supplying partners, you will handle queries across various platforms, allocate rental reservations, and manage service issues to resolution. You will also process invoicing, manage daily reports, and support the on boarding of new customers. The ideal candidate will have excellent communication skills, a customer-first approach, and the ability to handle multiple tasks in a fast-paced environment.
Main Responsibilities:
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Handle incoming customer queries via phone, email, and online platforms
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Allocate and manage daily rental reservations
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Resolve service issues efficiently and escalate when necessary
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Process invoices, credits, and queries accurately
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Provide quotes for specialist vehicles and manage day-to-day admin tasks
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Contribute to customer retention and business growth
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Strong customer service skills with a "can-do" attitude
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Excellent communication and problem-solving abilities
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Strong attention to detail and ability to prioritise workloads
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Commercial awareness and understanding of business operations
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Experience with data management and customer information
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Ability to work well within a team and contribute to continuous improvements
Customer Service Executive - Temporary to Permanent employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Temporary to Permanent
✨Tip Number 1
Familiarize yourself with the fleet and mobility services industry. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer queries and resolving service issues, which are key aspects of the job.
✨Tip Number 3
Showcase your ability to multitask by sharing examples from previous experiences where you successfully managed multiple responsibilities. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research common customer service software and tools used in the industry. Being familiar with these systems can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Executive - Temporary to Permanent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer service experience, communication skills, and ability to handle multiple tasks. Use specific examples that demonstrate your 'can-do' attitude and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's needs. Mention how you can contribute to customer retention and business growth, and provide examples of past successes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to convey information clearly and effectively. Practice answering common customer service scenarios to highlight your problem-solving abilities.
✨Emphasize Your Customer-First Approach
Make sure to express your commitment to customer satisfaction. Share examples from your past experiences where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Your Multitasking Abilities
The job involves handling multiple tasks in a fast-paced environment. Be ready to discuss how you prioritize your workload and manage time effectively, perhaps by sharing specific instances where you successfully juggled various responsibilities.
✨Prepare for Questions on Data Management
Since experience with data management is important, familiarize yourself with any relevant tools or software you have used. Be prepared to discuss how you ensure accuracy when processing invoices and managing customer information.
