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For Companies At a Glance
- Tasks: Help customers via email and phone, process payments, and manage inquiries.
- Company: Join Macildowie, a dynamic recruitment business in Melton Mowbray.
- Benefits: Enjoy a full-time role with potential for permanent placement.
- Why this job: Great opportunity to develop customer service skills in a fast-paced environment.
- Qualifications: Strong customer service skills and IT literacy required; attention to detail is a must.
- Other info: Immediate availability is essential; include your postcode on your CV.
The predicted salary is between 24000 - 36000 £ per year.
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Melton Mowbray.This is a full time position, temporary to permanent. THE ROLE & YOUR RESPONSIBILITIES: Processing emails from customersMaking call notesTaking payments over the telephoneSending emails and correspondence to customersInputting customers details into the computer system accuratelyTaking inbound callsWorking towards the client SLA at all timesMaking outbound calls responding to customers requestsPrepare systems for daily customer contact EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered you must have strong customer service skills, be IT literate, have excellent attention to detail, be able to work in a fast paced environment and be immediately available for work. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of t…
Customer Service Advisor employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 2
Familiarize yourself with common customer service software and tools. Being able to demonstrate your IT literacy during the interview will show that you're prepared for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves taking inbound and making outbound calls, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you manage your time and prioritize tasks in a fast-paced environment. Employers love candidates who can demonstrate their ability to stay organized and meet deadlines.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your strong customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Detail Your IT Literacy: Since the role requires being IT literate, mention any relevant software or systems you are familiar with. If you have experience with customer relationship management (CRM) tools, be sure to include that.
Attention to Detail: Demonstrate your attention to detail by ensuring your application is free from errors. Double-check your CV and cover letter for typos and ensure all information is accurate and well-organized.
Include Your Postcode: Remember to put your home postcode on your CV as requested. This is crucial for ensuring your application is reviewed by the right consultant for the job.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate IT Literacy
Since the role requires inputting customer details into a computer system, be ready to talk about your experience with relevant software or systems. Mention any specific tools you’ve used that relate to customer service.
✨Emphasize Attention to Detail
Provide examples that showcase your attention to detail, especially when processing information or handling payments. This will reassure the interviewer that you can maintain accuracy in a fast-paced environment.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss times when you had to manage multiple tasks simultaneously and how you prioritized effectively.
