At a Glance
- Tasks: Manage client accounts, negotiate contracts, and ensure client satisfaction.
- Company: Join a dynamic team in a large organisation with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday entitlement.
- Other info: Be part of a close-knit team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing client relationships and driving service improvements.
- Qualifications: Experience in account management and contract negotiations is essential.
The predicted salary is between 36000 - 40000 £ per year.
This opportunity is ideal for a commercially astute professional with a strong background in account management - maintaining accounts, retaining accounts, negotiating, and ensuring overall client satisfaction. The role requires proficiency in (or an understanding of) contract management and the ability to navigate complex commercial conversations and agreements.
This position is available due to an internal promotion. Reporting to the Senior Account Manager, you will be part of a small, close-knit team of 8 Account Managers altogether. Whilst this is a small immediate team, the organisation is large as a whole so effective internal stakeholder management is essential.
- Manage a portfolio of around 15 ongoing client accounts.
- Oversee contractual agreements, including annual reviews and inflation-linked fee adjustments.
- Collaborate with internal departments to ensure seamless service delivery and client onboarding.
- Utilise various internal systems and portals to access and report client data.
- Engage in strategic discussions to identify opportunities for service improvement and growth.
Demonstrated experience in client account management with some understanding and/or experience in contract management and commercial negotiations. Proven experience of dealing with new client management software & Microsoft Office Suite.
25 days starting holiday entitlement, with the option to buy or sell days. Discretionary objective-related bonus scheme. Hybrid working model post-probation.
If you are a confident and dynamic individual with a passion for client relationship management and a keen eye for contractual details, we encourage you to apply.
Client Experience Account Manager employer: Macildowie Recruitment and Retention
Join a leading social housing organisation that is dedicated to making a meaningful impact in the community by providing affordable homes. With a predominantly remote work culture and a competitive salary of up to £60,000, employees benefit from a generous pension scheme and opportunities for professional growth within a high-performing finance team. This role not only offers flexibility but also the chance to contribute to significant development projects across the East of England and Home Counties.
Contact Details:
Macildowie Recruitment and Retention Recruitment Team
