Customer Service & Warranty Administrator
Full-Time Permanent Kirkby 25k-26k based on exp
We are currently recruiting for a Customer Service & Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers.
This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.
The Role
- Managing warranty queries and customer issues from start to finish
- Handling customer conversations, including complaints and challenging situations, in a professional manner
- Supporting the field sales team with customer requests, order processing, and administration
- Taking customer payments over the phone when required
- Managing FedEx/delivery-related queries and follow-ups
- Processing service reports, invoices, and sales orders accurately
- Updating internal systems and spreadsheets
- Ensuring tasks are followed through and completed correctly
The Ideal Candidate
We are looking for someone who is:
- Confident dealing with customers and handling difficult conversations
- Calm under pressure with a problem-solving attitude
- Highly organised with excellent attention to detail
- Methodical and able to follow processes through
- Comfortable working independently and managing their own workload
Experience within customer service, complaints handling, warranty administration, service support, or a similar administrative role would be highly beneficial.
What's on Offer
- Permanent full-time position
- Monday to Friday, 8:30am-5:00pm
- 25 days holiday
- Company pension scheme
- On-site parking
- Friendly office environment with a supportive team
If you are looking for a role where you can use your customer service skills, take ownership of your work, and become a valued member of a close-knit team, we would love to hear from you.
After Care Customer Adviser employer: Macildowie Recruitment and Retention
Join a leading social housing organisation that is dedicated to making a meaningful impact in the community by providing affordable homes. With a predominantly remote work culture and a competitive salary of up to £60,000, employees benefit from a generous pension scheme and opportunities for professional growth within a high-performing finance team. This role not only offers flexibility but also the chance to contribute to significant development projects across the East of England and Home Counties.
Contact Details:
Macildowie Recruitment and Retention Recruitment Team
