At a Glance
- Tasks: Deliver top-notch customer service and support the sales team in a fast-paced environment.
- Company: Join a growing business that values teamwork and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and potential for contract extension.
- Other info: Dynamic role with opportunities to learn and grow within the company.
- Why this job: Gain valuable experience in customer service and administration while making a real impact.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
Customer Service & Administration Assistant
Location
DE7
Pay Rate
£13.00–£14.00 per hour (depending on experience)
Contract
- Temporary – Initial 3-week assignment
- We are currently recruiting for a
- Customer Service & Administration Assistant to join a busy and growing business based in
- NG10 . This is an initial
3-week temporary assignment , with the possibility of an extension depending on business requirements.
This role is ideal for someone with previous customer service and administration experience who enjoys working in a fast-paced environment and takes pride in delivering excellent customer support.
The Role
Reporting to the Sales Director, you will provide high-quality customer service and administrative support, ensuring customer enquiries, orders, and deliveries are managed efficiently while supporting the smooth running of the sales function.
Key Responsibilities
- Respond to customer enquiries via phone and email.
- Build and maintain positive customer relationships.
- Process customer orders accurately from enquiry through to dispatch.
- Provide administrative support to the Sales Director.
- Maintain customer records
- Coordinate deliveries, collections, and freight arrangements.
- Assist with international shipment administration where required.
- Provide after-sales support and resolve customer queries.
- Carry out general administrative duties and provide support to the wider team as required.
About You
To be successful in this role, you will have
- Previous experience in a customer service and administration position.
- Excellent communication and organisational skills.
- Good IT skills, including Microsoft Office, particularly Excel.
- Strong attention to detail and the ability to manage multiple tasks effectively.
You will also be
- Customer-focused with a professional and positive approach.
- Organised, proactive, and reliable.
- A team player with a flexible attitude.
Apply today by submitting your updated CV. If you would like to find out more about the role before applying, we'd be happy to discuss it with you.
Customer Advisor Administrator in Ilkeston employer: Macildowie Recruitment and Retention Careers
As an Interim Head of Estates with a leading not-for-profit organisation in the Midlands, you will be part of a dynamic team that values collaboration and innovation. The company offers a supportive work culture with hybrid working options, allowing for a healthy work-life balance, while also providing opportunities for professional growth and development in a meaningful sector. With a focus on improving estates delivery and compliance, this role presents a unique chance to make a significant impact within a complex multi-site environment.
Contact Details:
Macildowie Recruitment and Retention Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Administrator in Ilkeston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Macildowie Recruitment and Retention Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Macildowie Recruitment and Retention Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Advisor Administrator in Ilkeston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Macildowie Recruitment and Retention Careers.
How to prepare for a job interview at Macildowie Recruitment and Retention Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Macildowie Recruitment and Retention Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Macildowie Recruitment and Retention Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
