At a Glance
- Tasks: Deliver exceptional customer service and support across the business.
- Company: Established manufacturer in the specialist healthcare products sector.
- Benefits: Competitive salary, permanent role, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a growing business and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 25425 - 31075 £ per year.
Macildowie are working with this client based in Hinckley to recruit a Customer Service Specialist for a well-established manufacturer within the specialist healthcare products sector. This is an excellent opportunity for an experienced customer service professional who enjoys building relationships, solving problems and ensuring customers receive an exceptional experience from enquiry through to delivery.
Working as part of a collaborative team, you'll play a key role in supporting customers, processing orders and providing administrative support across the business.
The Role
As Customer Service Specialist, you'll be responsible for delivering a first-class service to customers, internal stakeholders and field-based teams. You'll manage customer enquiries, process orders accurately and proactively communicate with customers to ensure expectations are exceeded.
Key responsibilities include:
- Managing incoming telephone and email enquiries
- Processing customer orders accurately using Sage
- Liaising with the warehouse to ensure timely dispatch of orders
- Providing customers with delivery updates and order information
- Resolving customer queries and complaints professionally
- Supporting the external sales team with customer follow-up
- Maintaining customer records and databases
- Raising credit notes and processing returns
- Producing reports and spreadsheets
- Supporting the wider office with administrative duties where required
About You
You'll have previous experience within a busy customer service or sales support environment and enjoy working in a fast-paced setting. You'll also have:
- Excellent communication and relationship-building skills
- A professional and confident telephone manner
- Strong organisational skills with excellent attention to detail
- Experience using Microsoft Office, particularly Excel
- Sage experience would be advantageous
- A proactive and positive approach to customer service
- The ability to prioritise workloads and meet deadlines
What's on Offer
Salary of £26,000 - £28,000
Permanant, full-time opportunity
Office-based role in Hinckley
Supportive and collaborative working environment
Opportunity to join an established and growing business with a strong customer focus
Customer Service Advisor in Hinckley employer: Macildowie Recruitment and Retention Careers
As an Interim Head of Estates with a leading not-for-profit organisation in the Midlands, you will be part of a dynamic team that values collaboration and innovation. The company offers a supportive work culture with hybrid working options, allowing for a healthy work-life balance, while also providing opportunities for professional growth and development in a meaningful sector. With a focus on improving estates delivery and compliance, this role presents a unique chance to make a significant impact within a complex multi-site environment.
Contact Details:
Macildowie Recruitment and Retention Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hinckley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Macildowie Recruitment and Retention Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Macildowie Recruitment and Retention Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hinckley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Macildowie Recruitment and Retention Careers:Your cover letter is your chance to shine! Tell us why you want to work at Macildowie Recruitment and Retention Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Macildowie Recruitment and Retention Careers!
How to prepare for a job interview at Macildowie Recruitment and Retention Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
