Customer Service Manager
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Cannock, Staffordshire
Salary: Up to £50,000 per annum + Pension
Contract: Permanent
Hours: 39 hours per week
Working Arrangement: Site-based
Macildowie are working with this client based in Cannock, Staffordshire, a well-established manufacturing business operating within a fast-paced, quality-driven environment.
We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery.
This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations.
The Role
Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed, communicated and delivered across the business.
You will act as the key link between customers and internal operational teams, driving service improvements and ensuring customer orders are fulfilled on time and in full.
Key responsibilities include:
- Lead, motivate and develop the Customer Service and Despatch teams, creating a high-performance culture.
- Build and maintain strong customer relationships, acting as the main escalation point for complex customer enquiries and service issues.
- Oversee customer orders, demand schedules and forecasting requirements through MRP systems.
- Ensure customer portal requirements, including EDI and ASN communications, are accurately maintained.
- Collaborate closely with production, purchasing and logistics teams to ensure delivery commitments are achieved.
- Monitor and improve customer service KPIs, particularly OTIF performance and emergency freight costs.
- Oversee despatch operations, transport coordination and customer packaging requirements.
- Identify opportunities for continuous improvement across customer service, planning and logistics.
- Support customer account performance reviews and proactively resolve potential supply issues.
About You
We are looking for a confident, resilient and proactive manager who understands the demands of a fast-moving manufacturing environment. xgikmsk
You will ideally have:
- Proven experience managing a Customer Service, Customer Operations or Customer Supply Chain function.
- ...
Customer Service Manager employer: Macildowie Recruitment and Retention Careers
As an Interim Head of Estates with a leading not-for-profit organisation in the Midlands, you will be part of a dynamic team that values collaboration and innovation. The company offers a supportive work culture with hybrid working options, allowing for a healthy work-life balance, while also providing opportunities for professional growth and development in a meaningful sector. With a focus on improving estates delivery and compliance, this role presents a unique chance to make a significant impact within a complex multi-site environment.
Contact Details:
Macildowie Recruitment and Retention Careers Recruitment Team
