Location: Lutterworth Contract: Consultancy / Interim / Contract Commitment: Approximately 1 day per week initially Rate: £Negotiable depending on experience About the Opportunity We are seeking an experienced Customer Service Development Consultant to support the ongoing development of our Customer Service team during an exciting period of growth and transformation. This is not a traditional Customer Service Manager role. Instead, the focus is on coaching, mentoring and developing people, helping to create a high-performing, confident and collaborative team environment. Working closely with senior leadership, you will play a key role in strengthening team dynamics, embedding company values and helping employees reach their full potential. This is an opportunity to make a visible impact within a growing organisation that is investing heavily in its culture, people and future success. Key Responsibilities Provide coaching, mentoring and support to members of the Customer Service team. Conduct regular one-to-one meetings focused on development, engagement and performance improvement. Identify underlying behavioural, communication and performance challenges and develop appropriate solutions. Improve team cohesion, collaboration and communication.
Customer Service Development Consultant employer: Macildowie Recruitment and Retention Careers
As an Interim Head of Estates with a leading not-for-profit organisation in the Midlands, you will be part of a dynamic team that values collaboration and innovation. The company offers a supportive work culture with hybrid working options, allowing for a healthy work-life balance, while also providing opportunities for professional growth and development in a meaningful sector. With a focus on improving estates delivery and compliance, this role presents a unique chance to make a significant impact within a complex multi-site environment.
Contact Details:
Macildowie Recruitment and Retention Careers Recruitment Team
