Customer Sevice

To take incoming calls from customers via telephone, fax and email.

To ensure orders and sample requests are processed immediately.

To liaise with the Commercial Department with regard to out of stock items or ‘specials’.

To advise customers of any delays or problems and continue to keep them informed.

To advise the Accounts Department and Sales Managers of any discrepancies on credit limits.

To inform Team Leader of any issues affecting Customer Service.

To maintain any paperwork/filing on a daily basis.

To adhere to all general office procedures.

To investigate all credits and returns fully and action where necessary.

To report all quality failures by warehouse or external carriers promptly via the correct procedures.

To keep up to date all information held on the country profiles for shared use.

To produce export documentation where necessary

To dispatch all sampling materials following new launches as instructed by the Sales Managers.

To inform Sales Manager of any additional sampling needs of the customer.

To provide sales information to the Sales Managers as requested.

To obtain a good working knowledge of all export markets by working closely with other members of the team

To provide assistance and support to any member of the team as and when requested.

To provide assistance in other areas of the customer services department, and be fully aware of all customer service procedures.

Take ownership to learn and improve product knowledge.

Fluent German and English.

Excellent written and verbal English skills.

Experience and thorough understanding of exporting products to overseas markets (shipping etc) including the production of export documentation

Strong computer literacy in MS Office

1yr min export Customer Services experience.

Able to multi-task

See tasks to conclusion

Organised

Pro-active and a team player