Customer Service Advisor

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville. The role of Customer Service Advisor will be to deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS., Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.

Interpret repair queries and respond within set guidelines including instructions to contractors

Sending standard letters in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.

Deal with queries as appropriate

To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date

To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.

To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.

Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group based staff.

To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.

In order to be considered you must be computer literate, have strong communication skills, have customer service experience and you must be immediately available for work.

This is a temporary role which potentially can be made permanent, Monday to Friday full time and is fully office based.