Account Manager/Customer Relations

You will play a key role in supporting the wider Customer Service team, working closely with internal departments and external partners to deliver exceptional service. The role involves processing a high volume of client orders, handling enquiries, resolving complaints, and maintaining strong customer relationships., * Accurately processing sales orders in a timely manner

• Handling incoming queries and complaints professionally

• Liaising with Area Sales Managers, production, and technical teams to ensure smooth project execution

• Building and maintaining relationships with key accounts

• Communicating with third-party suppliers such as hauliers to ensure timely deliveries

• Supporting the external sales team with quotes and client requests

• Previous experience in a customer service or office environment is essential

• Ability to work under pressure with excellent attention to detail

• Strong communication skills with a friendly and professional approach

• Experience in sales order processing, ideally within a B2B or construction sector (preferred)

• A proactive attitude with a willingness to learn about the company’s product offerings (training provided)

• Competitive salary: £25,500 – £27,500 depending on experience

• Monday to Thursday: 08:30 – 17:00, Friday: 08:30 – 16:00 (early finish)

• 25 days holiday + bank holidays

• Fully Office Based

• Pension Scheme and Cycle to Work programme

• Access to an Employee Benefits Hub offering discounts and rewards

• Health and Wellbeing Support through a dedicated platform

• Free parking and quarterly recognition schemes

Our client is committed to fostering a diverse and inclusive work environment and welcomes applications from candidates of all backgrounds. If you are passionate about customer service and looking for a new challenge within a supportive and dynamic team, this could be the perfect opportunity for you.