At a Glance
- Tasks: Support product and clinical study operations while coordinating with teams and users.
- Company: Innovative med-tech company using AI for video-based motor assessments.
- Benefits: Competitive pay, flexible remote work, and a chance to impact digital health.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team and contribute to meaningful projects in healthcare technology.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We are a med-tech company leveraging cutting-edge AI to build scalable, regulatory-grade tools for video-based motor assessments. As part of our growing operations team, we’re looking for a detail-oriented and proactive Product & Operations Assistant to support our product and clinical study operations. You’ll play a key role in coordinating between internal teams, external partners, and clinical sites, ensuring smooth operations and exceptional user support across our Kelvin platform.
About the Role
We’re looking for a detail-oriented, proactive, and highly organised Product & Operations Assistant to support our product and clinical study operations. You’ll work closely with the operations team to ensure smooth coordination between internal teams, external partners, and clinical sites using the Kelvin platform. This is a dynamic role that combines customer support, training, day-to-day operations and light product operations. Ideal for someone who enjoys managing multiple stakeholders, learning about digital health technologies, and contributing to a product that directly supports clinical research and care.
Key Responsibilities:
- Customer & Site Support
- Act as a first point of contact for investigators, site staff, and clinical study coordinators using the Kelvin platform.
- Manage and respond to user support requests (by email or video call) with professionalism and empathy.
- Troubleshoot basic app or portal issues and elevate technical problems when needed.
- Maintain logs of incoming queries and resolutions for quality tracking.
- Training & Onboarding
- Lead or co-host virtual training sessions for new sites and users (via Zoom or Google Meet).
- Prepare and update training materials, including slide decks and demo videos.
- Monitor ongoing communications and action items, following up promptly with anyone who hasn’t responded or completed required steps, and keep documentation current.
- Operational & Administrative Support
- Update spreadsheets, trackers, and documentation related to ongoing projects.
- Review and handle long, detailed clinical and regulatory documents (e.g., IRB materials) with a very high level of accuracy and attention to detail.
- Assist with preparing client-facing materials using tools like Figma, Canva, or Adobe.
- Assist in day-to-day operations and admin activities.
- Learn and understand the Kelvin platform (Reach, Clinic, Cloud, etc.) to effectively support users and internal workflows.
Requirements:
- Essential
- Strong written and verbal communication skills, with a clear and professional tone.
- Excellent organisational skills and attention to detail.
- Confidence in running online meetings and engaging with customers or clinical professionals.
- Comfortable working with complex and lengthy documents where accuracy is critical.
- Be flexible to occasionally adjust working hours (once or twice a week) to support US-based customers, with a late start the following day.
- Desirable
- Experience in digital health, clinical trials, or SaaS customer support.
- Familiarity with Jira, Confluence, or similar project management systems.
- Experience preparing training or onboarding materials.
- Basic experience with Figma, Canva, or Adobe for visuals or short videos.
- Fluency in any of these languages is a plus: Brazilian Portuguese, LATAM Spanish.
Personality & Work Style:
- Reliable, resourceful, and comfortable taking ownership of tasks.
- Curious and eager to learn new tools and systems.
- Warm, patient communicator. Must be able to make complex things simple for users.
- Collaborative team player with initiative.
What We Offer:
- Competitive compensation and benefits
- Flexible and remote-friendly work environment
- Opportunity to work on impactful problems in digital health
- A fast-paced, supportive team culture focused on innovation and collaboration
Operations Assistant employer: Machine Medicine Technologies
Machine Medicine Technologies is an excellent employer for those seeking a meaningful role in the digital health sector. With a competitive compensation package and a flexible, remote-friendly work environment, employees enjoy a collaborative culture that fosters innovation and professional growth. The company prioritises employee development, ensuring that team members have ample opportunities to enhance their skills and advance their careers while contributing to impactful healthcare solutions.
Contact Details:
Machine Medicine Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the med-tech and digital health space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially the Kelvin platform. Think about how your skills can contribute to their operations team. Practice common interview questions and come up with examples that showcase your attention to detail and organisational skills.
✨Tip Number 3
Show off your communication skills! Whether it’s through email or video calls, make sure you’re clear and professional. Remember, as an Operations Assistant, you’ll be the first point of contact for users, so practice being warm and patient while troubleshooting their issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to the exciting work we do in digital health.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Show Your Attention to Detail:In your application, make sure to highlight your organisational skills and attention to detail. We love candidates who can manage complex information accurately, so share examples of how you've done this in the past!
Communicate Clearly:Since strong written communication is key for this role, ensure your application is clear and professional. Use a friendly tone that reflects your personality, just like we do at StudySmarter!
Demonstrate Your Proactivity:We’re looking for someone who takes initiative, so don’t hesitate to mention any experiences where you’ve gone above and beyond. Whether it’s managing multiple stakeholders or troubleshooting issues, show us how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Machine Medicine Technologies
✨Know the Kelvin Platform Inside Out
Before your interview, take some time to familiarise yourself with the Kelvin platform. Understand its features and functionalities, as well as how it supports clinical research. This will not only show your enthusiasm for the role but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Product & Operations Assistant, you'll be the first point of contact for users. Practice articulating your thoughts clearly and professionally. Consider preparing examples of how you've successfully communicated with stakeholders in the past, especially in challenging situations.
✨Demonstrate Your Organisational Prowess
Highlight your organisational skills by discussing specific tools or methods you use to manage multiple tasks. Be ready to share examples of how you've kept track of projects or handled detailed documents accurately, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding user support. Think of scenarios where you've had to troubleshoot issues or lead training sessions. Prepare to discuss how you would handle various situations that may arise in the role.
