At a Glance
- Tasks: Repair and maintain machines while ensuring top-notch customer service.
- Company: Join Machine Mart, the UK's leading retailer of workshop power tools.
- Benefits: Enjoy staff discounts, healthcare plans, and a company pension scheme.
- Other info: Opportunities for training and career advancement await you!
- Why this job: Be part of a growing team and develop your skills in a dynamic environment.
- Qualifications: Technical skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Service Engineer working 42.5 hours per week.
Responsible to: Aftersales Manager
Responsible for: Repair of both customers and stock machines returned from our Store Network.
Principle Responsibilities
- Manage throughput of product in the workshop, to agreed deadlines and quality standards.
- Ensure that a consistently high level of service is offered to our customers.
- Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
- Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
- Ensure that all company stock and spare parts are accounted for, and properly recorded when used.
- Ensure any items that may be needed at short notice are reordered without delay.
- Provide technical support to staff & customers with accuracy, efficiency & courtesy.
- Promote good Customer Service practices on the phone, at counter and on customers premises.
- Always represent the company in a clean and smart uniform and a courteous manner.
- Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
- Any other reasonable duties as required.
Shared Responsibilities
- Identification reporting and rectification of any product quality issues with Aftersales Manager.
- Personal training and development in conjunction with Aftersales Manager.
- Development of new systems and work practices with Aftersales Manager.
- Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager.
- Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager.
Limits to Authority
- Comply with operational practice as determined by Aftersales Manager.
- Comply with H & S regulations as determined by H & S Manager.
Benefits
What you'll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The Company
Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Service Engineer employer: Machine Mart
As an Assistant Store Manager, you'll thrive in a dynamic retail environment that prioritises employee well-being and growth. With competitive benefits like staff discounts, healthcare cash plans, and access to a comprehensive well-being platform, we foster a supportive work culture that encourages teamwork and personal development. Join us in delivering exceptional customer experiences while enjoying the rewards of your hard work in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Machine Mart's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Machine Mart. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Machine Mart
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Machine Mart.
