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- Tasks: Join a small team to deliver exceptional customer experiences and exceed sales targets.
- Company: Machine Mart, the UK's leading retailer of workshop power tools with over 40 years of success.
- Benefits: Enjoy staff discounts, healthcare plans, life cover, and access to well-being support.
- Why this job: Gain valuable retail experience while helping customers navigate technical products.
- Qualifications: Previous retail experience and a passion for customer service are essential.
- Other info: Opportunities for training, development, and internal promotions in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
About The RoleWhat you’ll be doing:
- You’ll be joining a small team of between 4 – 6 members of staff
- You’ll be committed to delivering a great customer experience
- You'll be working up to 45 hours per week – all extra time worked is paid or can be taken as time off in lieu
- You’ll be explaining technical equipment in an understandable manner
- You’ll be committed to offering honest advice and building a rapport with customers
- You’ll ensure that you exceed our customers’ expectations and reassure them when they're bewildered by choice
- You’ll be working hard as part of the team in achieving challenging sales targets
What you’ll need – skills and experience:
- You’ll have previous experience in selling technical products to customers
- You’ll have experience in a retail customer service orientated environment
- You’ll have previous experience in dealing with customers
- You’ll have practical experience / knowledge of some or all of our product range
- You’ll possess strong accuracy and numeracy skills
- You’ll possess basic computer literacy
- You’ll be self motivated and have a can-do attitude
BenefitsWhat you’ll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life CoverÂ
- Access to the Retail Trust, our well-being platform – offering a 24-hour helpline for a variety of support services
- Discounts on 100`s of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The CompanyWhere you’ll be working:Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk
Retail Sales Advisor employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Machine Mart's website and familiarise yourself with their products and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your experience in selling technical products and providing excellent customer service.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you've exceeded customer expectations or hit sales targets. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering great customer service. We want to see how you've built rapport with customers and exceeded their expectations in previous roles.
Be Specific About Your Technical Knowledge: When discussing your experience, be specific about the technical products you've sold. We love candidates who can explain complex equipment in a simple way, so share examples of how you've done this before.
Demonstrate Your Team Spirit: Since you'll be working in a small team, it's important to show us that you're a team player. Share experiences where you collaborated with others to achieve sales targets or improve customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Machine Mart
✨Know Your Products
Before the interview, make sure you familiarise yourself with the technical products that Machine Mart offers. Being able to discuss specific items and their features will show your genuine interest and help you explain them clearly to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built rapport and provided honest advice, as this aligns perfectly with what they’re looking for in a Retail Sales Advisor.
✨Demonstrate Team Spirit
Since you’ll be working in a small team, it’s important to convey your ability to collaborate effectively. Share instances where you’ve worked well with others to achieve sales targets or improve customer satisfaction.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice explaining a product to a 'customer' in a way that’s easy to understand. This will showcase your communication skills and ability to handle bewildered customers.
