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- Tasks: Assist customers with spare part inquiries and provide top-notch service.
- Company: Join a friendly team in a central Nottingham office focused on customer satisfaction.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: No specific experience required; just a passion for helping others and learning.
- Other info: Opportunity to develop technical knowledge in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Parts Sales Advisor to join our knowledgeable and friendly Parts Department Team.
Working within the dedicated Parts Centre in our central Nottingham Office, you will be delivering excellent customer service and Aftersales product support.
Using your technical product knowledge, you will be taking inbound customer calls, identifying spare part requirements.
Parts Telesales Advisor employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor
✨Tip Number 1
Familiarise yourself with the types of parts and products we offer. Understanding our inventory will not only help you answer customer queries more effectively but also demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves taking inbound calls, being clear and confident in your speech will make a great impression on both customers and us.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully identified and resolved customer issues, as this will highlight your suitability for the role.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours will not only help you stand out but also show that you're genuinely interested in becoming part of our team.
We think you need these skills to ace Parts Telesales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Telesales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since the role involves delivering excellent customer service, make sure to include specific examples in your CV or cover letter that demonstrate your ability to handle customer inquiries effectively and provide solutions.
Highlight Technical Knowledge: Emphasise any technical product knowledge you have related to parts sales. Mention relevant experiences where you successfully identified spare part requirements or provided product support.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only expresses your interest in the role but also explains why you would be a great fit for the team. Use this opportunity to convey your enthusiasm for the company and the position.
How to prepare for a job interview at Machine Mart
✨Showcase Your Technical Knowledge
As a Parts Telesales Advisor, you'll need to demonstrate your understanding of spare parts and technical products. Brush up on common parts and their functions, and be prepared to discuss how you would identify customer needs based on their descriptions.
✨Emphasise Customer Service Skills
This role requires excellent customer service abilities. Be ready to share examples from your past experiences where you successfully resolved customer issues or provided exceptional support. Highlight your communication skills and ability to build rapport over the phone.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice handling various scenarios, such as dealing with difficult customers or upselling products. This will showcase your problem-solving skills and adaptability.
✨Research the Company
Familiarise yourself with the company’s products and services, especially those related to the Parts Department. Understanding their market position and values will help you tailor your responses and show genuine interest in the role.
