At a Glance
- Tasks: Repair and maintain machines while ensuring top-notch customer service.
- Company: Join a dynamic team focused on quality and innovation.
- Benefits: Competitive pay, health benefits, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and excellence.
- Why this job: Make a real difference by providing essential support to customers.
- Qualifications: Experience in engineering or maintenance and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Service Engineer working 42.5 hours per week.
Responsible to: Aftersales Manager
Responsible for: Repair of both customers and stock machines returned from our Store Network.
Principle Responsibilities:
- Manage throughput of product in the workshop, to agreed deadlines and quality standards.
- Ensure that a consistently high level of service is offered to our customers.
- Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
- Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
- Ensure that all company stock and spare parts are accounted for, and properly recorded when used.
- Ensure any items that may be needed at short notice are reordered without delay.
- Provide technical support to staff & customers with accuracy, efficiency & courtesy.
- Promote good Customer Service practices on the phone, at counter and on customers premises.
- Always represent the company in a clean and smart uniform and a courteous manner.
- Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
- Any other reasonable duties as required.
Shared Responsibilities
Onderhoudsmonteur, engineer. in Nottingham employer: Machine Mart
As a Service Engineer with us, you will thrive in a dynamic work environment that prioritises employee growth and development. Our commitment to high-quality service is matched by our dedication to fostering a supportive culture where teamwork and innovation are encouraged. Located in a vibrant area, we offer competitive benefits and a strong focus on health and safety, ensuring that you can excel in your role while enjoying a fulfilling work-life balance.
We think you need these skills to ace Onderhoudsmonteur, engineer. in Nottingham
Technical Support
Customer Service
Workshop Management
Health and Safety Compliance
Stock Management
Administration Skills
Attention to Detail
