At a Glance
- Tasks: Repair and maintain machines while ensuring top-notch customer service.
- Company: Join the UK's leading retailer of workshop power tools with over 40 years of experience.
- Benefits: Enjoy staff discounts, healthcare plans, a pension scheme, and free tea & coffee.
- Other info: Great career progression opportunities in a supportive work environment.
- Why this job: Be part of a dynamic team that values your growth and offers hands-on training.
- Qualifications: Technical skills in machine repair and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Service Engineer working 42.5 hours per week.
Responsible to: Aftersales Manager
- Repair of both customers and stock machines returned from our Store Network.
- Manage throughput of product in the workshop, to agreed deadlines and quality standards.
- Ensure that a consistently high level of service is offered to our customers.
- Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
- Provide technical support to staff & customers with accuracy, efficiency & courtesy.
- Promote good Customer Service practices on the phone, at counter and on customers' premises.
- Identification, reporting and rectification of any product quality issues with Aftersales Manager.
- Personal training and development in conjunction with Aftersales Manager.
- Development of new systems and work practices with Aftersales Manager.
- Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager.
- Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager.
- Comply with operational practice as determined by Aftersales Manager.
Benefits include:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Onderhoudsmonteur, engineer. in Mansfield employer: Machine Mart
As an Assistant Store Manager, you'll thrive in a dynamic retail environment that prioritises employee well-being and growth. With competitive benefits like staff discounts, healthcare cash plans, and access to a comprehensive well-being platform, we foster a supportive work culture that encourages teamwork and personal development. Join us in delivering exceptional customer experiences while enjoying the rewards of your hard work in a vibrant location.
