About The Role Responsibility:
To handle incoming customer enquiries via the Telephone and Emails
Principle Responsibilities:
To answer incoming telephone calls quickly and efficiently providing a first class service To deal with Emails quickly and efficiently To communicate effectively and precisely with other colleagues Keep all administration up to date Promote and maintain safe working practices in all areas Any other reasonable duties as required Promote and maintain safe working practices in all areas Any other reasonable duties as required Shared Responsibilities:
To ensure that customer care standards are being met To comply with UKGDPR Limits to Authority:
Comply with operational practice as determined by the Aftersales Manager Comply with H & S regulations as determined by H & S Manager
Benefits What you'll get in return for your commitment:
Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100's of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee
About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 45 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. TPBN1_UKTJ
Parts Telesales Advisor in London employer: Machine Mart
Machine Mart is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where team motivation and customer satisfaction are at the forefront. With benefits like staff discounts, healthcare cash plans, and proactive promotion of internal candidates, employees can thrive both personally and professionally in a dynamic retail environment. Located in the UK, this role provides unique opportunities for growth within a leading specialist retailer, ensuring a rewarding career path for those passionate about sales and customer service.
