At a Glance
- Tasks: Join a small team to deliver exceptional customer experiences and exceed sales targets.
- Company: Machine Mart, the UK's leading retailer of workshop power tools with over 40 years of success.
- Benefits: Enjoy staff discounts, healthcare plans, pension scheme, and access to well-being support.
- Other info: Opportunities for training, development, and internal promotions in a dynamic environment.
- Why this job: Gain valuable retail experience while helping customers navigate technical products.
- Qualifications: Previous retail experience and a passion for customer service are essential.
The predicted salary is between 20000 - 26000 £ per year.
About The Role
Youll be joining a small team of between 4 - 6 members of staff.
Youll be committed to delivering a great customer experience.
You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu.
Youll be explaining technical equipment in an understandable manner.
Youll be committed to offering honest advice and building a rapport with customers.
Youll ensure that you exceed our customers expectations and reassure them when they're bewildered by choice.
Youll be working hard as part of the team in achieving challenging sales targets.
What youll need - skills and experience:
- Youll have previous experience in selling technical products to customers.
- Youll have experience in a retail customer service orientated environment.
- Youll have previous experience in dealing with customers.
- Youll have practical experience / knowledge of some or all of our product range.
- Youll possess strong accuracy and numeracy skills.
- Youll possess basic computer literacy.
- Youll be self motivated and have a can-do attitude.
Benefits
What youll get in return for your commitment:
- Staff Discounts.
- Healthcare Cash plans.
- A company pension scheme.
- Life Cover.
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services.
- Discounts on 100s of high street & online brands including restaurants, holidays, and shopping.
- Role specific training and development.
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
About The Company
Where youll be working: Machine Mart are the UKs leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Retail Sales Assistant in Exeter employer: Machine Mart
Machine Mart is an excellent employer, offering a supportive work culture where teamwork and customer satisfaction are at the forefront. With competitive benefits such as staff discounts, healthcare cash plans, and opportunities for role-specific training and development, employees can thrive in their careers while enjoying a healthy work-life balance. Located in a dynamic retail environment, our commitment to promoting from within ensures that your growth and success are prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Exeter
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Machine Mart, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Machine Mart!
We think you need these skills to ace Retail Sales Assistant in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Machine Mart, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Machine Mart and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Machine Mart that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Machine Mart
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
