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- Tasks: Join our Customer Service team to solve problems and assist customers via phone, email, and social media.
- Company: Machine Mart is the UK's top retailer for workshop power tools, with over 40 years of experience.
- Benefits: Enjoy staff discounts, healthcare plans, a pension scheme, and free tea and coffee.
- Why this job: Be part of a supportive culture that values training and promotes from within while making a real impact.
- Qualifications: Excellent attention to detail, friendly attitude, and experience in customer service preferred but training provided.
- Other info: Work hours are Monday to Friday, with paid breaks and access to well-being support services.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham. Working closely within the Aftersales Department, your duties will include:
- First Time Resolution problem solving for our customers via telephone and email
- Monitoring and responding to queries on social media platforms
- Creation of job cards for warranty claims and returns
- Arranging the return of products for Service or repair
- Liaising with colleagues on a regular basis
- Maintaining accurate and concise records
- General office duties
As well as excellent attention to detail you will have a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department. The ability to create accurate documents, knowledge and ability using Microsoft Excel and Word documents, and the ability to deal with challenging situations are essential. You should be able to use discretion to make decisions. Experience in a similar role is preferred; however, you will be trained on all aspects of our internal in-house systems.
If you can answer yes to all the above this could be the role for you, apply today.
Hours: Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 5.00pm
Benefits: What you’ll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on hundreds of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Customer Service Advisor employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Machine Mart's products and services. Understanding the tools and equipment they offer will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by simulating customer interactions. Think of common issues customers might face and how you would resolve them, as this will prepare you for the First Time Resolution aspect of the job.
✨Tip Number 3
Brush up on your Microsoft Excel and Word skills. Being proficient in these applications is crucial for creating accurate documents and maintaining records, so consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Showcase your communication skills during any informal conversations or networking opportunities. A friendly and helpful attitude is key for this role, so practice articulating your thoughts clearly and positively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills like problem-solving, communication, and attention to detail, as these are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly attitude and confident telephone manner. Mention specific examples of how you've successfully handled challenging situations in previous roles.
Highlight Technical Skills: Since the role requires knowledge of Microsoft Excel and Word, be sure to mention any relevant experience you have with these tools. If you have created documents or reports, include this in your application.
Show Enthusiasm for the Company: Research Machine Mart and express your enthusiasm for their products and services in your application. Mention why you want to work for them specifically and how you can contribute to their success.
How to prepare for a job interview at Machine Mart
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to resolve issues effectively. Prepare examples of past experiences where you successfully solved customer problems, especially through telephone or email communication.
✨Familiarise Yourself with Social Media Platforms
Since the role involves monitoring and responding to queries on social media, make sure you understand how to engage with customers on these platforms. Brush up on the company's social media presence and think about how you would handle common customer inquiries.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when creating job cards and maintaining records. Be ready to discuss how you ensure accuracy in your work and provide examples of how this has benefited previous employers.
✨Prepare for Challenging Situations
You may encounter difficult customers or situations during your interview. Think about how you would handle such scenarios and be prepared to share your strategies for maintaining professionalism and composure under pressure.
