At a Glance
- Tasks: Join a small team to deliver exceptional customer experiences and meet sales targets.
- Company: Machine Mart, the UK's leading retailer of workshop power tools and equipment.
- Benefits: Enjoy staff discounts, healthcare plans, pension scheme, and role-specific training.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Gain valuable retail experience while helping customers find the right tools for their needs.
- Qualifications: Previous retail experience and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
What you'll be doing:
- You’ll be joining a small team of between 4 - 6 members of staff.
- You’ll be committed to delivering a great customer experience.
- You’ll be working up to 45 hours per week.
- Any extra time worked beyond your contracted hours is paid or can be taken as time off in lieu.
- You’ll be explaining technical equipment in an understandable manner.
- You’ll be committed to offering honest advice and building a rapport with customers.
- You’ll ensure that you exceed our customers' expectations and reassure them when they’re bewildered by choice.
- You’ll be working hard as part of the team in achieving challenging sales targets.
What you'll need - skills and experience:
- You’ll have previous experience in selling technical products to customers.
- You’ll have experience in a retail customer service orientated environment.
- You’ll have previous experience in dealing with customers.
- You’ll have practical experience / knowledge of some or all of our product range.
- You’ll possess strong accuracy and numeracy skills.
- You’ll possess basic computer literacy.
- You’ll be self-motivated and have a can-do attitude.
Benefits
What you'll get in return for your commitment:
- Staff Discounts.
- Healthcare Cash plans.
- A company pension scheme.
- Life Cover.
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services.
- Discounts on 100s of high street & online brands including restaurants, holidays, and shopping.
- Role specific training and development.
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
About The Company
Where you'll be working:
Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk
Retail Sales Assistant in Cheltenham employer: Machine Mart
Machine Mart is an excellent employer that values its employees by fostering a supportive work culture and offering numerous benefits, including staff discounts, healthcare cash plans, and a company pension scheme. With a commitment to employee growth through role-specific training and proactive promotion of internal candidates, you will thrive in a dynamic team environment dedicated to delivering exceptional customer experiences in the heart of the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Cheltenham
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Machine Mart's website and familiarise yourself with their products. This will help you explain technical equipment in a way that resonates with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can build rapport with customers and offer honest advice. Role-playing with a friend can help you feel more confident when it comes to delivering that great customer experience.
✨Tip Number 3
Show off your sales skills! Prepare examples from your past experiences where you exceeded sales targets or helped customers make informed decisions. This will demonstrate your ability to contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Retail Sales Assistant in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in retail and selling technical products. We want to see how you've delivered great customer experiences in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your can-do attitude and how you’ve built rapport with customers before.
Show Off Your Product Knowledge:If you have practical experience or knowledge of our product range, let us know! We love candidates who can explain technical equipment in an understandable way, so share any relevant insights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Machine Mart
✨Know Your Products
Before the interview, make sure you familiarise yourself with the technical products that Machine Mart offers. Being able to discuss specific items and their features will show your genuine interest and help you explain them clearly to customers.
✨Customer Experience Focus
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built rapport with customers and exceeded their expectations, as this is crucial for the role.
✨Team Player Mindset
Since you'll be working in a small team, be ready to discuss how you contribute to team success. Share instances where you collaborated with colleagues to achieve sales targets or improve customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to your experience in retail and handling technical products. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
