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For Companies At a Glance
- Tasks: Co-manage a team and ensure excellent customer service while achieving sales targets.
- Company: Join Machine Mart, the UK's top retailer of workshop power tools with over 40 years of experience.
- Benefits: Enjoy staff discounts, healthcare plans, life cover, and access to well-being support.
- Why this job: Be part of a dynamic team, develop your leadership skills, and make a real impact on customer satisfaction.
- Qualifications: Experience in retail or sales, supervisory skills, and a passion for customer service are essential.
- Other info: Work up to 45 hours per week with paid overtime or time off in lieu.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
What youll be doing:
- Working with the Store Manager, youll share joint responsibility for the day to day running of the store
- You will be working up to 45 hours per week – all extra time worked is paid or can be taken as time off in lieu
- Youll be leading by example, co-managing a small team of between 4 – 6 members of staff
- Youll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
- With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they\’re bewildered by choice
What youll need – skills and experience:
- Proven experience in a retail customer service orientated or sales environment
- Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
- Youll have practical experience / knowledge of some or all of our product range
- Proven ability to sell some or all of our product range
- Proven ability to deliver excellent customer service to all of our customers
- Proven experience in achieving sales targets
- You\’ll be a confident, enthusiastic team player
- Your personal skills should include accuracy and numeracy as well as basic computer literacy
- Youll possess a high degree of self motivation and a can-do attitude
- Youll demonstrate a desire to succeed both individually and as co-leader of the team
Benefits
What youll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform – offering a 24-hour helpline for a variety of support services
- Discounts on 100`s of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The Company
Where youll be working:
Machine Mart are the UKs leading specialist retailer of workshop power tools and equipment to the general public and trade customers.With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website:www.machinemart.co.uk
Assistant Store Manager in Darlington employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Darlington
✨Tip Number 1
Familiarise yourself with Machine Mart's product range before your interview. Knowing the ins and outs of their tools and equipment will not only impress the hiring team but also show your genuine interest in the role.
✨Tip Number 2
Highlight your previous experience in retail or sales during your discussions. Be ready to share specific examples of how you've motivated a team or exceeded sales targets, as this aligns perfectly with what they're looking for.
✨Tip Number 3
Demonstrate your customer service skills by preparing scenarios where you successfully resolved customer issues or provided exceptional service. This will showcase your ability to build rapport and exceed customer expectations.
✨Tip Number 4
Show enthusiasm and a can-do attitude throughout the application process. Employers love candidates who are self-motivated and eager to contribute positively to the team dynamic.
We think you need these skills to ace Assistant Store Manager in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any supervisory roles you've held and specific achievements, such as meeting sales targets or improving customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your leadership skills and how you can motivate a team to deliver excellent customer experiences, aligning with the company's values.
Showcase Relevant Skills: In your application, clearly outline your skills related to accuracy, numeracy, and basic computer literacy. Provide examples of how you've used these skills in previous roles to achieve success.
Research Machine Mart: Familiarise yourself with Machine Mart's product range and their commitment to customer service. This knowledge will help you tailor your application and demonstrate your genuine interest in the company during the selection process.
How to prepare for a job interview at Machine Mart
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be co-managing a team. Be prepared to discuss your previous supervisory experiences and how you've motivated teams in the past. Share specific examples of how you led by example and achieved results.
✨Know the Product Range
Familiarise yourself with Machine Mart's product range before the interview. Being knowledgeable about the tools and equipment they sell will not only impress your interviewers but also demonstrate your commitment to providing excellent customer service.
✨Demonstrate Customer Service Excellence
Prepare to discuss situations where you've gone above and beyond for customers. Highlight your ability to build rapport and exceed customer expectations, as this is crucial for the role. Use specific examples to illustrate your points.
✨Exhibit a Can-Do Attitude
Machine Mart values self-motivation and a positive attitude. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges. Share instances where your can-do attitude helped you or your team succeed.
