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For Companies At a Glance
- Tasks: Co-manage a team, drive sales, and ensure excellent customer service.
- Company: Join Machine Mart, the UK's top retailer for power tools with over 40 years of experience.
- Benefits: Enjoy staff discounts, healthcare plans, life cover, and free tea & coffee.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Retail experience, supervisory skills, and a passion for customer service are essential.
- Other info: Work up to 45 hours a week with paid overtime or time off in lieu.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
What you'll be doing:
- Working with the Store Manager, you'll share joint responsibility for the day to day running of the store.
- You'll be leading by example, co-managing a small team of between 4 - 6 members of staff.
- You'll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets.
- With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice.
- You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu.
What you'll need - skills and experience:
- Proven experience in a retail customer service orientated or sales environment.
- Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment.
- You'll have practical experience / knowledge of some or all of our product range.
- Proven ability to sell some or all of our product range.
- Proven ability to deliver excellent customer service to all of our customers.
- Proven experience in achieving sales targets.
- You'll be a confident, enthusiastic team player.
- Your personal skills should include accuracy and numeracy as well as basic computer literacy.
- You'll possess a high degree of self motivation and a can-do attitude.
- You'll demonstrate a desire to succeed both individually and as co-leader of the team.
Benefits
What you'll get in return for your commitment:
- Staff Discounts.
- Healthcare Cash plans.
- A company pension scheme.
- Life Cover.
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services.
- Discounts on hundreds of high street & online brands including restaurants, holidays, and shopping.
- Role specific training and development.
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
About The Company
Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Assistant Store Manager in Birmingham employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Birmingham
✨Tip Number 1
Familiarise yourself with Machine Mart's product range before your interview. Knowing the ins and outs of their tools and equipment will not only impress the hiring team but also show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership skills during the interview. Be ready to share specific examples of how you've motivated a team in the past, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
Prepare to discuss your experience with achieving sales targets. Think of concrete examples where you exceeded expectations, as this will demonstrate your capability to drive results in the store.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate how you've gone above and beyond for customers. This is key to aligning with Machine Mart's commitment to excellent customer experiences.
We think you need these skills to ace Assistant Store Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any supervisory roles you've held and specific achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your leadership skills and how you can motivate a team to deliver excellent customer service.
Showcase Relevant Skills: In your application, clearly outline your skills in accuracy, numeracy, and basic computer literacy. Provide examples of how you've successfully used these skills in previous roles.
Research Machine Mart: Familiarise yourself with Machine Mart's product range and values. This knowledge will help you demonstrate your commitment to the company and its customers during the application process.
How to prepare for a job interview at Machine Mart
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll be co-managing a team. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Share specific examples of how you led by example and achieved results.
✨Know the Product Range
Familiarise yourself with the products that Machine Mart offers. Being knowledgeable about the product range will not only help you answer questions confidently but also demonstrate your commitment to providing excellent customer service.
✨Demonstrate Customer Service Excellence
Prepare to discuss situations where you've gone above and beyond for customers. Highlight your ability to build rapport and exceed customer expectations, as this is crucial for the role.
✨Be Ready to Discuss Sales Targets
Since achieving sales targets is a key part of the job, come prepared with examples of how you've met or exceeded sales goals in previous roles. This will show your potential employer that you're results-driven and capable of contributing to the store's success.
