Responsibility
To handle incoming customer enquiries via the Telephone andEmails
Principle Responsibilities
- To answer incoming telephone calls quickly and efficiently providing a first class service
- To deal with Emails quickly and efficiently
- To communicate effectively and precisely with other colleagues
- Keep all administration up to date
- Promote and maintain safe working practices in all areas
- Any other reasonable duties as required
- Promote and maintain safe working practices in all areas
- Any other reasonable duties as required
Shared Responsibilities
- To ensure that customer care standards are being met
- To comply with UKGDPR
Limits to Authority
- Comply with operational practice as determined by the Aftersales Manager
- Comply with H & S regulations as determined by H & S Manager
What you'll get in return for your commitment:Staff DiscountsHealthcare Cash plansA company pension schemeLife CoverAccess to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support servicesDiscounts on 100's of high street & online brands including restaurants, holidays, and shoppingRole specific training and developmentProactive promotion of internal candidatesPaid BreaksFree Tea & Coffee
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Parts Telesales Advisor employer: Machine Mart Ltd
As a Retail Sales Assistant, you'll thrive in a supportive and dynamic team environment where your contributions are valued. With a strong focus on employee well-being, we offer comprehensive benefits including healthcare cash plans, staff discounts, and access to a well-being platform, ensuring you feel appreciated and motivated. Our commitment to internal promotion and role-specific training means you'll have ample opportunities for personal and professional growth while delivering exceptional customer experiences.
