At a Glance
- Tasks: Repair and maintain machines while ensuring top-notch customer service.
- Company: Join a dynamic team in a leading service centre.
- Benefits: Enjoy staff discounts, healthcare plans, and a company pension.
- Other info: Opportunities for personal development and career growth await you.
- Why this job: Make a difference by providing excellent service and technical support.
- Qualifications: Technical skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Service Engineer working 42.5 hours per week.
Responsible to: Aftersales Manager
Responsible for: Repair of both customers and stock machines returned from our Store Network.
Principal Responsibilities
- Manage throughput of product in the workshop, to agreed deadlines and quality standards.
- Ensure that a consistently high level of service is offered to our customers.
- Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
- Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
- Ensure that all company stock and spare parts are accounted for, and properly recorded when used.
- Ensure any items that may be needed at short notice are reordered without delay.
- Provide technical support to staff & customers with accuracy, efficiency & courtesy.
- Promote good Customer Service practices on the phone, at counter and on customer’s premises.
- Always represent the company in a clean and smart uniform and a courteous manner.
- Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
- Any other reasonable duties as required.
Shared Responsibilities
- Identification, reporting and rectification of any product quality issues with Aftersales Manager.
- Personal training and development in conjunction with Aftersales Manager.
- Development of new systems and work practices with Aftersales Manager.
- Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager.
- Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager.
Limits to Authority
- Comply with operational practice as determined by Aftersales Manager.
- Comply with H & S regulations as determined by H & S Manager.
What you’ll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24‑hour helpline for a variety of support services
- Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
Service Engineer in Nottingham employer: Machine Mart Ltd
Machine Mart Ltd is an excellent employer, offering a vibrant work culture in the heart of Edinburgh where teamwork and customer satisfaction are at the forefront. Employees benefit from competitive perks such as staff discounts, healthcare cash plans, and a pension scheme, alongside ample opportunities for personal and professional growth within the retail sector. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment.
