At a Glance
- Tasks: Assist customers with repairs and care solutions via phone and email.
- Company: Join a supportive team in a dynamic retail environment.
- Benefits: Enjoy staff discounts, healthcare plans, and a company pension.
- Other info: Flexible 3-day work week with opportunities for training and development.
- Why this job: Make a difference by helping customers solve their issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Working 3 days per week, Wednesday, Thursday & Friday. This is a temporary role to cover long-term sickness absence.
To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support.
To meet the customer’s needs by planning and organizing the solution, dealing effectively with individual situations.
To ensure that customer care standards are being met.
To liaise with our retail stores, internal departments and the management team.
Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team.
Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times.
To process departmental administration in a professional manner.
Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers.
To communicate effectively and precisely with other colleagues.
To report possible product quality issues to the Service Management Team.
Reply to correspondence and other communications where appropriate, as directed by the management team.
Promote and maintain safe working practices in all areas.
Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
Any other reasonable duties as required.
Limits to Authority: Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.
What you’ll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
Customer Service Advisor — Repairs & Care Specialist in Nottingham employer: Machine Mart Ltd
Join a supportive and dynamic team as a Customer Service Advisor in our vibrant location, where we prioritise employee well-being and growth. With flexible working hours, generous staff discounts, and access to comprehensive healthcare plans, we foster a culture of collaboration and continuous development, ensuring you have the tools and training needed to excel in your role. Experience a workplace that values your contributions and promotes from within, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor — Repairs & Care Specialist in Nottingham
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers via phone and email, it’s crucial to sound clear and confident. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. It shows initiative and can help you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and opportunities there.
We think you need these skills to ace Customer Service Advisor — Repairs & Care Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in dealing with customer enquiries and providing solutions, as this is key to what we’re looking for.
Showcase Your Communication Skills:Since you'll be communicating with customers via phone and email, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Highlight Teamwork Experience:We value collaboration, so mention any previous roles where you worked closely with a team. This will show us that you can effectively liaise with colleagues and departments, which is crucial for this position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Machine Mart Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor — Repairs & Care Specialist. Familiarise yourself with the key tasks like handling customer enquiries and liaising with internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully dealt with customer issues or provided technical support. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills and ability to meet customer needs effectively.
✨Showcase Your Communication Skills
Since the role involves communicating with customers and colleagues, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to refine your responses and ensure you can communicate effectively under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
