Sales Associate (Mandarin Speaker) in London

Location: London – Soho Flagship Boutique

MACHINE-A is a leading multi-brand fashion boutique renowned for curating cutting-edge contemporary and luxury designers. With a flagship in Soho, an office in Fitzrovia, and a growing global online presence, we are at the forefront of progressive fashion retail.

As we enter our busiest season, we are seeking a motivated, client-focused Full-Time Sales Associate to join our London flagship team on a 3-month contract.

About the Role

You will play a key role in producing an exceptional client experience while driving strong sales performance. This role suits someone who thrives in a fast-paced luxury retail environment and is passionate about building lasting client relationships. Understanding the business and delivering success, you will have an opportunity to become an influential voice.

Who You Are

A confident and driven luxury sales professional with strong interpersonal skills and a genuine passion for fashion, and background in clienteling.

Key Responsibilities:

• Achieve individual and team objectives, including sales targets and store tasks, being accountable towards results.
• Deliver exceptional, personalized service aligned with MACHINE-A’s standards, becoming a knowledgeable brand ambassador for our products and services.
• Collaborative team member, participating in team activities and events.
• Demonstrate the ability to build and maintain a high-value client book, including international and VICs - Specialising in, in store and virtual appointments.
• An expert in client engagement, providing styling advice, staying informed about the latest fashion trends, including in-depth brand and product knowledge.
• Maintain impeccable visual merchandising and store presentation.
• Support efficient stock management, including deliveries, replenishment, and back-of-house organization, maintaining a clear understanding of stockroom layout.
• Organisational skills in effective time management.
• Ability to deliver commercial feedback.
• Adapt across all social media platforms.

Attitude & Approach:

A highly motivated, professional, and confident individual with exceptional interpersonal skills, capable of effectively engaging with diverse and high-net-worth clientele. Energetic, highly organized, and efficient, with the proven ability to multitask and prioritize effectively in a demanding, fast-paced luxury environment. Reliable, proactive, and dedicated to achieving results, consistently delivering exceptional service and contributing positively to team goals. Committed to consistent attendance and punctuality, understanding their critical importance in a client-facing role.

Requirements:

• Fluent in English and Mandarin.
• Minimum 2+ years of experience in luxury or high-end fashion retail (ready-to-wear or avant-garde preferred).
• A strong existing client book is highly desirable; otherwise, the ability to develop one quickly.
• Proven track record of achieving and exceeding ambitious sales goals.
• Deep understanding of MACHINE-A’s clientele and brand DNA.
• Familiarity with Lightspeed or similar POS systems is advantageous.
• Reliable, organized, and able to perform under pressure.
• Flexibility to work on a rotating schedule, including weekends and holidays.

What We Offer

• Competitive commission scheme that rewards high performers generously.
• Attractive staff discount on designer collections.
• A creative, collaborative team environment.
• Exposure to a global network of cutting-edge designers and industry figures.
• Clear opportunities for personal and professional growth.

How to Apply

Please send a brief cover letter and your CV to hr@machine-a.com. Use this subject line format: [Job Position] – [Your Name]