Onsite Coordinator in Nuneaton

Join an industry-leading recruitment business where you'll manage key client relationships and drive service excellence in a dynamic, fast-paced environment.

The Business

Mach Recruitment provide both on-site and branch recruitment services to suit any organisation's infrastructure. Supplying flexible and permanent labour at affordable rates, quickly and efficiently. Our unrivalled reputation for being innovative, original and proactive has helped us to become industry leaders.

The Role

An Account Coordinator will be working as part of a team to deliver the day-to-day servicing of a client/s against an agreed SLA or set of KPIs and is the daily management representative for Mach Recruitment.

Salary: £14 per hour

Location: Nuneaton

Working Hours: Monday to Friday from 05:30 to 15:30 (flexibility required, 1h break)

Own transport required: applicants must hold a valid driving licence and have their own vehicle

Temp to perm

Responsibilities

• Delivery of the agreed service provision, managing the day-to-day functions against an agreed SLA / KPI pack.
• Management of the day-to-day client relationship on site with the General Manager / Site Lead and their management team.
• Working with the client's management team to develop recruitment forecasting on a monthly to quarterly basis.
• Reporting of KPIs on a daily basis.
• Support in developing service reviews for the client and be an active member of the presentation team delivering these.
• Managing candidate attraction through various forms of advertising and social media and relationships with job centres and training providers.
• Supporting the screening of candidates for interview.
• Accountable for candidate compliance eligibility to work in the UK prior to interviewing.
• Ensuring interview & selection criteria is completed efficiently and ethically.
• Ensuring new starter's induction & training paperwork is completed as per our client contractual agreement.
• Ensuring we fill client requirements in regards to the number of temporary Mach workers required on a daily basis.
• Management of absence and retention of our temporary Mach workers.
• Ensuring we are compliant with UK legislation / regulations as per our agreed SLA / KPI, to include Agency Working Regulations 2010, The Working Time Regulations 1998, & Health & Safety Work Act 1974.
• Management of the temporary Mach workers in terms of rotas, time management, behavioural management, whilst a client retains supervisory control of the temporary Mach workers.
• Ensuring Mach workers sign in and out correctly using agreed electronic T & A / paper registers.
• Completion of weekly payroll hours, ensuring all temporary Mach workers are being paid the correct hours, pay rate and approved holidays.
• Control of company stock levels, ensuring all stock orders are in line with recruitment forecasting.
• Ability to gather due diligence in your local market / area.
• Working to maximise revenue / manage budget.
• Promotion of all Mach Recruitment's services we can provide to a client.
• Working with other colleagues or clients on engagement activities for our workers.
• Representing Mach Recruitment in a positive light by conduct & your professionalism at all times.
• Work alongside your Line Manager, HR & Directors to enhance the service provision available to your client & internal projects to develop Mach Recruitment as a leading Managed Services Recruitment Business.

Experience / Attributes

• Managed Services recruitment OR large scale volume recruitment through a branch network.
• An understanding of legislation in the recruitment market.
• Customer service experience dealing with clients on a face-to-face basis, with ability to persuasively discuss points.
• Accuracy and attention to detail when dealing with large amounts of data.
• Not afraid to be hands on and lead a team from the front.
• Good communication skills including the ability to listen to others.
• Ability to manage multiple tasks with differing deadlines in a fast-paced environment.
• Ability to work independently to problem solve & make rational business decisions, which can be justified.
• Good Microsoft skills Outlook / Word / Excel.
• Capable of working with a team to present to internal & external stakeholders.
• Ability to be flexible around the needs of the business.
• Ambitious and driven to take a business to the next level.
• Working hours may vary and flexibility ultimately is required due to the nature of the business.