At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of tech issues.
- Company: Join a dynamic manufacturing environment with a busy IT Service Desk team.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a fast-paced environment with a focus on teamwork and innovation.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham (Hybrid)
Contract: 12 Month Fixed Term Contract
Salary: Competitive
Working Pattern: Monday – Friday (Standard Office Hours)
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy IT Service Desk team on a 12-month fixed term contract. This is an excellent opportunity for a technically skilled support professional who enjoys troubleshooting a wide range of IT issues and providing high-quality customer service in a fast-paced manufacturing environment.
Key Responsibilities:
- Provide 2nd line technical support for escalated IT incidents and service requests
- Troubleshoot and resolve issues across Windows 10/11, laptops, desktops, and peripherals
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
- Manage user accounts and permissions via Active Directory and Azure AD
- Support VPN, remote access, and MFA authentication tools
- Diagnose and resolve networking issues (DNS, DHCP, TCP/IP)
- Log, update, and resolve tickets within the ITSM system, ensuring SLA adherence
- Escalate complex issues to 3rd line or infrastructure teams where required
- Assist with IT projects, system upgrades, and hardware deployments
- Maintain clear and accurate documentation of work completed
Information Technology Support Engineer employer: Mach Recruitment Ltd
Join a dynamic and innovative team as an Information Technology Support Engineer in Birmingham, where we prioritise employee growth and development within a supportive work culture. Our hybrid working model offers flexibility, while our commitment to high-quality customer service ensures that you will be part of a rewarding environment that values your technical skills and contributions. With competitive salaries and opportunities to engage in exciting IT projects, this role is perfect for those looking to make a meaningful impact in a fast-paced manufacturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in similar roles. They might know about openings or can even refer you directly, which gives you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to 2nd line support. Make sure you can confidently discuss troubleshooting methods for Windows 10/11 and Microsoft 365 applications, as these are key areas they'll focus on.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples of how you've tackled IT issues in the past, especially in fast-paced environments. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and updates that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd line support and the specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've successfully resolved IT issues in the past. We love seeing real-life scenarios where you've made a difference!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to maintain professionalism in your written application. Show us your personality, but keep it relevant to the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Mach Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Microsoft 365, and networking basics like DNS and DHCP. Be ready to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, think of examples where you've gone above and beyond for a user. Prepare to explain how you handle difficult situations and ensure user satisfaction.
✨Familiarise Yourself with ITSM Tools
Get comfortable with IT Service Management (ITSM) systems, as you'll need to log and manage tickets. If you have experience with any specific tools, be sure to mention them and how they helped you maintain SLA adherence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
