Client Services Manager in Southampton

We are looking for Client Services Manager

Day shift: Monday to Friday 8:00am 5:00pm

Location: Southampton, SO18 2FA

Immediate start, pay rate: £24.00ph – £27.00ph depending on experience

Temp to perm

Mach Recruitment is recruiting for Client Services Manager to work in a large logistics site in Southampton (SO18 2FA)

The role:

Mission:

The Client Services & Systems Manager plays an instrumental role in engaging and helping our clients leverage our solutions for success in their ecommerce initiatives.

They actively manage existing client business and support shaping the strategy, identifying opportunities to generate additional revenue.

Day to day focus is on developing and strengthening positive client relationships leading to overall client satisfaction; monitoring performance, track finances and forecast and managing the team of Business Analyst.

The Client Services & Systems Manager is the primary point of contact with the client and internally owns the management of all assigned client programs and projects.

Key Responsibilities:

Provide strategic oversight for your assigned client portfolio

Cultivate client relationships and manage those relationships with excellence

Identify and capture business opportunities within existing accounts

Produce Change Requests for small projects

Produce strategic account plans and direct teams to ensure that services and work achieve the objectives

Run assigned client meetings (set agendas, lead presentations, manage details)

Ensure work is delivered within established timeframe and up to the companys high standards

Responsible for keeping client satisfaction with companys services and tracking service metrics, analysing and resolving quality and customer service problems and recommending system improvements

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Production of weekly invoices.

Check inventory will meet customer demands and will analyse risks in the supply chain

Able to juggle multiple client projects and tasks concurrently and in a highly organized manner

Understands assigned clients ecommerce marketing objectives, business needs and budget

Able to proactively identify and address potential issues and collaboratively lead resolution

Collaborates openly and effectively with our internal functional teams.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Coordinate daily client service operations (e.g. processes and orders)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and manage account team ensuring proactively following up on actions and tasks

Manage client escalations (e.g. missed SLA)

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing employees

Communicate with clients and evaluate their needs

About you:

Skills/Experience/Profile:

Bachelors degree in marketing or related field

Significant manager, client service delivery or account management experience

Performance management

Excellent organizational and leadership skills

Outstanding communication and interpersonal abilities

Thorough understanding of diverse business processes and strategy development

Quality management

Results driven

Handles pressure

Experience within ecommerce and fulfilment is essential

Previous experience in working in organisations during peak trading periods

Advanced Microsoft Excel skills

Analytic skills and ability to interpret information from numerous sources to prepare and present reports

Able to work independently as well as collaborate and manage a team

Ability to work in a rapidly growing, fast-paced environment

Strong work ethic and consistent positive attitude

The Benefits

Excellent Pay Rates

Temp to Perm position

Friendly environment

Opportunity for career development

Free Parking

Mach Recruitment is acting as an Employment Business in relation to this vacancy.