At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of tech issues.
- Company: Join a dynamic manufacturing environment with a busy IT Service Desk team.
- Benefits: Enjoy hybrid working, competitive salary, and 25 days annual leave.
- Other info: Potential for contract extension and excellent career growth opportunities.
- Why this job: Gain valuable experience in enterprise IT while making a real impact.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham (Hybrid)
Contract: 12 Month Fixed Term Contract
Salary: Competitive
Working Pattern: Monday – Friday (Standard Office Hours)
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy IT Service Desk team on a 12-month fixed term contract. This is an excellent opportunity for a technically skilled support professional who enjoys troubleshooting a wide range of IT issues and providing high-quality customer service in a fast-paced manufacturing environment.
Key Responsibilities:
- Provide 2nd line technical support for escalated IT incidents and service requests
- Troubleshoot and resolve issues across Windows 10/11, laptops, desktops, and peripherals
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
- Manage user accounts and permissions via Active Directory and Azure AD
- Support VPN, remote access, and MFA authentication tools
- Diagnose and resolve networking issues (DNS, DHCP, TCP/IP)
- Log, update, and resolve tickets within the ITSM system, ensuring SLA adherence
- Escalate complex issues to 3rd line or infrastructure teams where required
- Assist with IT projects, system upgrades, and hardware deployments
- Maintain clear and accurate documentation of work completed
Skills & Experience Required:
- Previous experience in a 2nd Line IT Support / Service Desk role
- Strong knowledge of Windows operating systems (Windows 10/11)
- Experience supporting Microsoft 365 and Active Directory
- Good understanding of basic networking concepts
- Experience using ITSM tools (e.g. ServiceNow, Jira, etc.)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Benefits:
- Hybrid working model (Birmingham office + remote flexibility)
- Monday to Friday working pattern – no shift work
- Excellent opportunity to gain exposure to enterprise IT environments
- 12-month FTC with potential for extension
- 25 days annual leave plus BH
- Company pension
Information Technology Support Engineer in Birmingham employer: Mach Recruitment Ltd
Join our dynamic team as an Information Technology Support Engineer in Birmingham, where we prioritise a supportive work culture and employee development. Enjoy the benefits of a hybrid working model, competitive salary, and the opportunity to enhance your skills in a fast-paced manufacturing environment, all while maintaining a healthy work-life balance with standard office hours and generous annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows 10/11 and Microsoft 365. We recommend practising your troubleshooting scenarios so you can showcase your problem-solving skills with confidence.
✨Tip Number 3
Don’t forget to highlight your customer service skills! In a fast-paced environment, being able to communicate effectively and provide top-notch support is key. Share examples of how you've helped users in the past.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who are proactive and engaged, so make sure to tailor your application to show how you fit the bill for this 2nd Line IT Support Engineer position.
We think you need these skills to ace Information Technology Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line IT support and showcases your troubleshooting skills. We want to see how you've tackled similar challenges in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific technologies you’ve worked with, like Windows 10/11 or Microsoft 365, to grab our attention.
Show Off Your Customer Service Skills:Since this role involves providing high-quality customer service, make sure to highlight any relevant experiences. We love candidates who can communicate effectively and keep users happy while solving their IT issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mach Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss troubleshooting techniques for common issues, as well as any experiences you've had with Active Directory and Azure AD.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your strong troubleshooting abilities.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Good communication can set you apart, so think about how you can convey your ideas clearly during the interview.
✨Familiarise Yourself with ITSM Tools
If you've used ITSM tools like ServiceNow or Jira, be prepared to discuss your experience with them. If not, do a bit of research on how these systems work and be ready to explain how you would log and manage tickets effectively.
