Service Engineer in Gateshead

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world’s merchant fleet. We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

Are you driven by problem solving? Do you thrive working with complex and large equipment? MacGregor is looking to hire a Service Engineer to join our team. The purpose of the role is to repair and maintenance work for MacGregor product range. You will ensure the work is carried out efficiently, accurately, in a friendly manner and supporting management and the rest of the organization in necessary areas. As a Service Engineer, you will also be responsible to support Service overall goals.

Your day-to-day responsibilities will include:

• Ensuring that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards.
• Professionally supervise and/or perform service activities (overhauls, inspections), preventative maintenance and corrective actions on MacGregor and equivalent equipment.
• Provide information and write reports as required.
• Establish and maintain good relationships with both internal and external customers.
• Enable feedback from customers and the service market in general to reach the appropriate MacGregor organization.
• Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area.
• Co-operate with the other MacGregor service stations and installation division.
• Follow all site safety rules, agreed working practices and environmental requirements.
• Recognize service and spares sales opportunities and communicate that to the relevant persons.
• Carrying out planned and corrective maintenance/repairs, including onboard inspections of equipment.
• Work overtime hours and during weekends when required, willing to travel frequently.

This role is part of our Global Services Division, reporting directly to the Operations Superintendent. This position is fully remote. Although the position belongs to our Gateshead branch, our primary focus for this recruitment is to find a candidate residing in Liverpool area.

What you’ll need to succeed:

• Electrical, hydraulic background and field service experience.
• Mechanical skills would be an advantage.
• Technical education or college level or similar relevant experience - as a minimum.
• At least 5 years experience in a similar position.
• Openness to business travel and irregular working hours.
• Experience in marine/shipyard sector - preferred.
• Hands-on skills in performing repair jobs.
• Customer oriented mindset - to build a long term relationship.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders. Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences. Safety is essential in everything we do.

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!