At a Glance
- Tasks: Manage customer orders and ensure seamless service delivery.
- Company: Join MacGregor, a global leader in sustainable cargo handling.
- Benefits: Gain valuable experience in a collaborative international environment.
- Other info: Potential for permanent role after maternity cover.
- Why this job: Make a real impact while supporting customers and driving operational excellence.
- Qualifications: Strong organisational skills and a passion for exceptional customer service.
The predicted salary is between 30000 - 42000 £ per year.
MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.
We are looking for a dedicated and organized Account Support professional to join our team and serve as a vital link between our customers and internal operations. In this role, you will be the primary point of contact for spare parts requests, ensuring that every customer receives timely, accurate, and seamless service while supporting our sales team in achieving operational excellence.
This position is based in Gateshead, UK. This is a temporary position for maternity cover, however, there may be a possibility of transitioning into a permanent role in the future.
Responsibilities:- Manage the full order cycle for spare parts, from initial inquiry, processing orders to delivery and final invoicing.
- Serve as the first point of contact for customers, keeping them informed throughout the delivery process and providing clear instructions regarding their orders.
- Identify potential risks to on-time delivery and work cross-functionally to resolve challenges, ensuring we always deliver on our promises.
- Develop a deep understanding of customer needs and act as their internal advocate to ensure a high-quality service experience.
- Log claims or complaints, identify root causes with the team, and contribute to continuous improvement and preventative actions.
- Perform essential administrative tasks and maintain up-to-date knowledge of products and systems to support the wider sales department.
- Support and mentor newer team members by sharing best practices and contributing to a positive, knowledge-sharing environment.
- A demonstrated customer-first mindset with a strong passion for delivering exceptional service.
- Exceptional organisational skills and a detail-oriented, structured approach to work.
- Proven ability to take ownership of issues and drive them through to resolution.
- Excellent proficiency in written and spoken English.
- Strong collaboration and problem-solving skills to navigate complex operational issues.
- Experience in a relevant industry, such as maritime, logistics, or industrial spare parts/supply chain and/or technical background is an advantage.
- Familiarity with ERP (SAP) and CRM (Salesforce) systems is a plus.
Our people are behind every success. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.
MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today! Please submit your application by 28 February.
Account Support in Gateshead employer: Macgregor
MacGregor is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to contribute to sustainable maritime solutions. Located in Gateshead, UK, this role offers the opportunity to be part of a diverse team dedicated to delivering high-quality service while supporting personal and professional growth. With a commitment to integrity, safety, and quality, MacGregor provides a supportive environment for those looking to make a meaningful impact in the maritime industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support in Gateshead
✨Tip Number 1
Get to know the company inside out! Research MacGregor's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills and how you can add value to the Account Support role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Account Support in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Support role. Highlight your customer service experience and any relevant industry knowledge to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of how you've solved customer issues in the past – we love a good story!
Showcase Your Organisational Skills:Since this role requires exceptional organisational abilities, mention any tools or methods you use to stay organised. We want to see how you manage your time and tasks effectively!
Apply Through Our Website:Remember, we only review applications submitted through our recruitment portal. So, make sure to apply directly on our website to ensure your application gets the attention it deserves!
How to prepare for a job interview at Macgregor
✨Know the Company Inside Out
Before your interview, take some time to research MacGregor. Understand their products, services, and the maritime industry they operate in. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer-First Mindset
As an Account Support professional, demonstrating a customer-first attitude is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will highlight your dedication to exceptional service and problem-solving skills.
✨Be Ready to Discuss Organisational Skills
Given the fast-paced nature of the role, be prepared to discuss how you stay organised and manage multiple tasks. Share specific strategies or tools you use to keep track of orders and customer communications, as this will showcase your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
