At a Glance
- Tasks: Support customers and sales teams in a fast-paced international environment.
- Company: Join MacGregor, a global leader in sustainable cargo handling.
- Benefits: Collaborative culture, professional development, and diverse opportunities.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be the key contact for customers and help keep operations running smoothly.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world’s merchant fleet. We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.
We’re looking for an energetic, organised, customer-focused Account Support professional to join our growing sales support team in Gateshead. This is not just an admin role. You’ll become a key part of a fast-paced international operation, working closely with customers, sales teams, technical experts, and colleagues across the globe to make sure customers receive outstanding service from enquiry through to delivery. You’ll be the first point of contact for our customers, managing orders from placement right through to delivery and invoicing and supporting with spare parts enquiries. No two days are the same - and you’ll play a vital role in helping customers around the world keep their operations running smoothly.
More tasks and responsibilities:
- Identify potential risks to on-time delivery and work cross-functionally to resolve challenges, ensuring we always deliver on our promises.
- Develop a deep understanding of customer needs and act as their internal advocate to ensure a high-quality service experience.
- Log claims or complaints, identify root causes with the team, and contribute to continuous improvement and preventative actions.
- Support and mentor newer team members by sharing best practices and contributing to a positive, knowledge-sharing environment.
Reporting directly to the Customer Experience Team Leader. The position will be based in MacGregor’s office in Gateshead, UK.
What you’ll need to succeed:
You’ll thrive in this role if you are a natural organiser who enjoys keeping things on track and stays customer-focused and confident when communicating with people. You are proactive, solutions-driven, and able to remain calm under pressure while always taking ownership and following things through to completion. As a strong team player, you genuinely enjoy working collaboratively and feel comfortable managing multiple priorities in a busy environment. If you enjoy solving problems, building relationships, keeping things moving, and being the person who "gets things done" - this could be the perfect role for you.
Ideally you have:
- Experience in customer service, sales support, operations, or administration.
- Good IT skills including MS Office or Google Workspace.
- Strong written and spoken English.
- Experience with SAP, Salesforce, ERP, or CRM systems (helpful but not essential).
- Experience in maritime, logistics, engineering, or industrial sectors is a bonus - but not required.
Why MacGregor?
Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling. Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders. Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences. Safety is essential in everything we do. MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.
Additional information:
Do you have questions regarding the role? Please contact Anthony Jamieson, Customer Experience Team Leader at anthony.jamieson@macgregor.com. Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email. If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!
Account Support employer: Macgregor
MacGregor is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for those looking to grow in the maritime and offshore industries. Based in Gateshead, our team thrives on delivering outstanding customer service while enjoying diverse opportunities for professional development and personal growth. Join us to be part of a global company that values integrity, quality, and safety, and where your contributions will help shape the future of sustainable cargo and load handling.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support
✨Tip Number 1
Get to know the company inside out! Research MacGregor's products and services, and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills and how you can contribute to MacGregor's success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Support role. Highlight any customer service or sales support experience you have, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for MacGregor. Share specific examples of how you've solved problems or supported customers in the past – we love hearing about your successes!
Show Your Personality:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Show us your enthusiasm for the role and how you can contribute to our team culture.
Apply Through Our Website:Remember, the best way to apply is through our recruitment portal. This ensures your application gets to the right people and helps us keep everything organised. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Macgregor
✨Know the Company Inside Out
Before your interview, take some time to research MacGregor. Understand their products, services, and the maritime industry they operate in. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Organisational Skills
As an Account Support professional, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. Highlight how your organisational skills can contribute to keeping operations running smoothly.
✨Demonstrate Customer Focus
MacGregor values customer service highly. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where you identified customer needs and took action to ensure a positive experience.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges, particularly in a fast-paced environment. Explain how you approached these situations, what solutions you implemented, and the outcomes, showcasing your proactive and solutions-driven mindset.
