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- Tasks: Assist customers, process orders, and build relationships in a dynamic branch environment.
- Company: A successful supplier of windows and doors, expanding with new branches.
- Benefits: Monthly bonuses, 5 weeks holiday, and no evening or weekend shifts.
- Other info: Training provided, with opportunities for learning and development.
- Why this job: Join a growing team and enhance your customer service skills while making an impact.
- Qualifications: Customer service experience and great people skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
MacGregor Recruitment Solutions are recruiting for a Branch Assistant for our client who are a highly successful supplier of windows and doors to trade. They are expanding and opening a number of new trade counter branches in 2023, with their new Lincoln branch opening in early April. They have a great opportunity for an individual with excellent customer service skills to join the team!
Branch Assistant role:
- Reporting to the Branch Manager and as part of a team of 3 you will develop relationships with customers, answer queries face to face and by email and telephone, and deliver great customer service.
- Process quotes and orders using Evolution / Business Micros (Training will be provided).
- Make calls to customers to follow up on quotes, update on their orders and confirm deliveries.
- Call potential customers to inform them about the products and services, and to follow up on mailshots.
- A hands-on role where you will help with the branch operations as required.
Skills & Experience:
- Specific knowledge of windows or working within the building supply sector is an advantage but not essential.
- Previous experience of delivering customer service and making outbound calls via telephone is essential.
- Great people skills - able to develop strong and trusting relationships with customers.
- Proactive in approach and willing to learn new products and systems.
The Package:
- Monthly branch bonus scheme (Pays up to £750 a month depending on branch sales performance to target).
- 5 weeks holiday plus statutory (33 days in total).
- Monday to Friday working - no evenings or Saturday working!
Branch Assistant in Lincoln employer: MacGregor Recruitment Solutions
Contact Detail:
MacGregor Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Lincoln
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in the windows and doors sector. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can help you feel more confident when it comes to delivering great service.
✨Tip Number 3
Be proactive during the interview! Ask questions about the branch operations and how you can contribute to the team. This shows you're eager to learn and ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Branch Assistant in Lincoln
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your people skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Branch Assistant role. Mention specific skills or experiences that relate directly to the job description – it’ll make you stand out to us!
Be Proactive in Your Approach: We love candidates who take initiative! If you have any relevant experience or knowledge about windows or the building supply sector, be sure to mention it. Even if it’s not essential, it shows us you’re keen to learn and grow with us.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at MacGregor Recruitment Solutions
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about building relationships and delivering great service.
✨Familiarise Yourself with the Products
Even if you don't have specific knowledge of windows or building supplies, do some research on the products the company offers. This will show your proactive approach and willingness to learn, which is key for this position.
✨Practice Your Communication Skills
Since you'll be making calls and answering queries, practice how you articulate your thoughts. Role-play common customer scenarios with a friend to build confidence in your phone manner and face-to-face interactions.
✨Prepare Questions for Them
Have a few questions ready to ask the interviewer about the branch operations or team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you.