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For Companies At a Glance
- Tasks: Welcome students, resolve queries, and manage administrative tasks efficiently.
- Company: Leading learning and training provider in central Leeds.
- Benefits: Competitive salary, generous leave, and discounts on training courses.
- Why this job: Make a positive impact on student experiences while gaining valuable skills.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Fixed term maternity cover with opportunities for personal growth.
The predicted salary is between 21255 - 21255 £ per year.
About the job
MacGregor Recruitment are recruiting for an experienced Receptionist / Administrator to join a leading learning and training provider based in central Leeds as a Student Experience Officer. Please note that this role is offered as a fixed term maternity cover role. The hours of work are usually 08.30-17.00 Monday to Friday (37.5 hours per week), however some flexibility is required to occasionally cover tests held on the weekends.
The role:
- To provide a welcoming presence at the front desk, welcoming and meeting students
- Provide accurate information to students, resolve queries and respond to enquiries
- Ensure all administrative tasks within the remit of Student Experience are completed efficiently such as generating class lists & updating student databases
- Set up rooms, and ensure that the offices and break-out areas are presentable
- Report and follow up on any building related issues, liaising with contractors as required
- Maintain effective working relationships with building security and management teams
- Help invigilate tests being held, help with passwords and logging on
Skills & Experience:
- Experience working in a customer focused environment
- Excellent people skills, with a helpful, personable and proactive approach
- Excellent communication skills face to face, telephone and written
- Experience in solving challenges at short notice
- Able to commit to fulfil the 15 month maternity cover contract
Package:
- Fixed term role with an annual salary of £21,255
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on training courses for you and your family
- Private medical, income protection, pension and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Please note: This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
Student Experience Officer (Maternity cover contract) in Leeds employer: MacGregor Recruitment Solutions
Contact Detail:
MacGregor Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Officer (Maternity cover contract) in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for roles like Student Experience Officer, and get comfortable talking about your experience and how it relates to the job. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your people skills! In a role like this, communication is key. Be ready to share examples of how you've successfully resolved queries or helped others in previous roles. Highlighting your interpersonal skills can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and genuinely interested in the position!
We think you need these skills to ace Student Experience Officer (Maternity cover contract) in Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Student Experience Officer!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on relevant experiences and skills. This makes it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MacGregor Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Experience Officer. Familiarise yourself with the tasks mentioned in the job description, like providing a welcoming presence and resolving student queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about interacting with students, be ready to showcase your excellent communication skills. Prepare examples from your past experiences where you've successfully resolved issues or helped someone out. This will highlight your personable and proactive approach, which is key for this position.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially those involving students or administrative tasks. Think of scenarios where you had to solve challenges on short notice and be ready to explain your thought process. This will show your problem-solving abilities and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the current Student Experience Officers face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
