At a Glance
- Tasks: Assist customers, process orders, and support branch operations in a dynamic team.
- Company: Join a successful supplier of windows and doors expanding into Inverness.
- Benefits: Enjoy a monthly bonus, 5 weeks holiday, and a Monday to Friday schedule.
- Other info: Training provided, with opportunities for personal and professional growth.
- Why this job: Be part of a growing team and make a real impact on customer satisfaction.
- Qualifications: Knowledge of windows and experience in customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
MacGregor Recruitment Solutions are recruiting for a Branch Assistant for our client who are a highly successful supplier of windows and doors to trade. Successful and solid, they are expanding and are opening a new trade counter branch in Inverness and have an opportunity for a Branch Assistant with window and door knowledge to join the team!
Branch Assistant role
- Reporting to the Branch Manager and as part of a team of 3, you will develop relationships with customers, answer queries and deliver great customer service.
- Process window and door quotes and orders using Evolution / Business Micros (Training will be provided).
- Make calls to customers to follow up on quotes, to update on their orders and to confirm deliveries.
- Support the growth of the new branch by contacting potential customers to inform them about the products and services, and to follow up on mailshots.
- A hands-on role where you will help with the branch operations as required.
Skills & Experience
- Specific knowledge of windows is essential, ideally with some order processing experience.
- Previous experience of delivering customer service and making outbound calls via telephone is essential.
- Great people skills - able to develop strong and trusting relationships with customers.
- Proactive in approach and willing to learn new products and systems.
The Package
- Monthly branch bonus scheme (Pays up to £750 a month depending on branch sales performance to target).
- 5 weeks holiday plus statutory (33 days in total).
- Monday to Friday working - no evenings or Saturday working!
Branch Assistant in Inverness employer: MacGregor Recruitment Solutions
Join a forward-thinking UK manufacturing business that values innovation and efficiency in its operations. As a CNC Process Development Engineer, you'll benefit from a collaborative work culture that encourages professional growth and development, supported by the latest technology and systems. With a focus on continuous improvement and employee engagement, this company offers a rewarding environment where your contributions directly impact production success.
Contact Details:
MacGregor Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MacGregor Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MacGregor Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MacGregor Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at MacGregor Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MacGregor Recruitment Solutions!
How to prepare for a job interview at MacGregor Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
