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For Companies At a Glance
- Tasks: Assist customers, process orders, and support branch operations in a dynamic team.
- Company: Join a successful supplier of windows and doors expanding into Inverness.
- Benefits: Enjoy a monthly bonus, 5 weeks holiday, and a Monday to Friday schedule.
- Other info: Training provided, with opportunities for personal and professional growth.
- Why this job: Be part of a growing team and make a real impact on customer satisfaction.
- Qualifications: Knowledge of windows and experience in customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
MacGregor Recruitment Solutions are recruiting for a Branch Assistant for our client who are a highly successful supplier of windows and doors to trade. Successful and solid, they are expanding and are opening a new trade counter branch in Inverness and have an opportunity for a Branch Assistant with window and door knowledge to join the team!
Branch Assistant role
- Reporting to the Branch Manager and as part of a team of 3, you will develop relationships with customers, answer queries and deliver great customer service.
- Process window and door quotes and orders using Evolution / Business Micros (Training will be provided).
- Make calls to customers to follow up on quotes, to update on their orders and to confirm deliveries.
- Support the growth of the new branch by contacting potential customers to inform them about the products and services, and to follow up on mailshots.
- A hands-on role where you will help with the branch operations as required.
Skills & Experience
- Specific knowledge of windows is essential, ideally with some order processing experience.
- Previous experience of delivering customer service and making outbound calls via telephone is essential.
- Great people skills - able to develop strong and trusting relationships with customers.
- Proactive in approach and willing to learn new products and systems.
The Package
- Monthly branch bonus scheme (Pays up to £750 a month depending on branch sales performance to target).
- 5 weeks holiday plus statutory (33 days in total).
- Monday to Friday working - no evenings or Saturday working!
Branch Assistant in Inverness employer: MacGregor Recruitment Solutions
Contact Detail:
MacGregor Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Inverness
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your people skills! Since the role is all about building relationships, try role-playing conversations with friends or family. This will help you feel more confident when you're on the phone or meeting potential customers.
✨Tip Number 3
Be proactive! If you get the chance, reach out to the company before your interview. Ask questions about the role or the new branch. It shows you're genuinely interested and ready to jump in!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of it. Plus, it shows you're tech-savvy and ready to embrace new systems like Evolution/Business Micros.
We think you need these skills to ace Branch Assistant in Inverness
Some tips for your application 🫡
Show Your Knowledge: Make sure to highlight your knowledge of windows and doors in your application. We want to see that you understand the products you'll be working with, so don’t hold back on sharing any relevant experience!
Customer Service is Key: Since this role involves a lot of customer interaction, emphasise your previous customer service experience. We love candidates who can build strong relationships, so share examples of how you've done this in the past.
Be Proactive: We’re looking for someone who’s proactive and eager to learn. In your application, mention any instances where you took the initiative or learned something new on the job. It shows us you're ready to dive into this hands-on role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Branch Assistant position. We can’t wait to hear from you!
How to prepare for a job interview at MacGregor Recruitment Solutions
✨Know Your Windows and Doors
Make sure you brush up on your knowledge of windows and doors before the interview. Familiarise yourself with different types, features, and benefits, as well as any common industry terms. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved issues or built strong relationships with customers. This will help demonstrate that you have the people skills they’re looking for.
✨Practice Your Outbound Call Techniques
Since making outbound calls is a key part of the role, practice how you would approach these conversations. Role-play with a friend or family member to get comfortable with following up on quotes and confirming deliveries. This will help you feel more confident during the interview.
✨Be Proactive and Eager to Learn
Express your willingness to learn new products and systems during the interview. Share examples of how you've taken the initiative in previous roles to learn something new or improve processes. This attitude will resonate well with the hiring team as they look for someone who can support the growth of their new branch.