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For Companies At a Glance
- Tasks: Welcome students, resolve queries, and manage administrative tasks efficiently.
- Company: Leading learning and training provider in central Birmingham.
- Benefits: Competitive salary, 28 days leave, discounts on courses, and private medical cover.
- Why this job: Make a positive impact on student experiences while developing your skills.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 18000 - 24000 £ per year.
About the job
MacGregor Recruitment are recruiting for an experienced Receptionist / Administrator to join a leading learning and training provider based in central Birmingham as a Student Experience Officer. Please note that this role is offered as a 15 month fixed term maternity cover role starting in May 2023. The hours of work are usually 08.30-17.00 Monday to Friday (37.5 hours per week), however some flexibility is required to occasionally cover tests held on the weekends.
The role:
- To provide a welcoming presence at the front desk, welcoming and meeting students
- Provide accurate information to students, resolve queries and respond to enquiries
- Ensure all administrative tasks within the remit of Student Experience are completed efficiently such as generating class lists & updating student databases for example
- Set up rooms, and ensure that the offices and break-out areas are presentable
- Report and follow up on any building related issues, liaising with contractors as required
- Maintain effective working relationships with building security and management teams
- Help invigilate tests being held, help with passwords and logging on etc!
Skills & Experience:
- Experience working in a customer focused environment
- Excellent people skills, with a helpful, personable and proactive approach
- Excellent communication skills face to face, telephone and written
- Experience in solving challenges at short notice
- Able to commit to fulfil the 15 month maternity cover contract
Package:
- Anticipated 15 month fixed term role with an annual salary of £21,255
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on training courses for you and your family
- Private medical, income protection, pension and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Please note: This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
Student Experience Officer in Birmingham employer: MacGregor Recruitment Solutions
Contact Detail:
MacGregor Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Officer in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for roles like Student Experience Officer, and don’t forget to highlight your customer service skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready with examples! Think of specific situations where you've demonstrated excellent people skills or solved problems on the spot. These real-life stories will make your answers stand out and show that you can handle the challenges of the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Student Experience Officer in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Student Experience Officer role. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MacGregor Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Experience Officer. Familiarise yourself with the tasks mentioned in the job description, like welcoming students and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about interacting with students, be ready to showcase your excellent communication skills. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional customer service. This will highlight your personable approach and ability to handle challenges.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult student or managing multiple tasks at once. Think of relevant scenarios from your previous roles and how you tackled them. This will show your problem-solving abilities and proactive mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the work environment, or the training opportunities available. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
