At a Glance
- Tasks: Lead and motivate a retail team while ensuring excellent customer service.
- Company: Join a growing retail company that values leadership and teamwork.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Monday to Friday hours with opportunities for career development.
- Why this job: Make a real impact by shaping the shop floor culture and supporting team growth.
- Qualifications: Experience in retail leadership and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Make your application after reading the following skill and qualification requirements for this position.
Location - Kirkwall
Full-time - 37.5hrs
As we continue to grow, we're looking for a Retail Team Leader to support our showroom and counter operation and help bring out the best in our people. This is a hands-on leadership role for someone who leads from the front, sets high standards and takes pride in delivering an excellent customer experience every day. You'll be a visible presence on the shop floor - coaching, supporting and motivating the team, while still rolling up your sleeves and getting stuck in.
The role:
- Leading, motivating and supporting the retail team on the showroom floor and counter
- Setting clear expectations and maintaining high standards of customer service
- Acting as a point of escalation for customer queries and issues
- Supporting the day-to-day running of the showroom, ensuring it is well-presented, stocked and safe
- Coaching team members through on-the-job guidance and feedback
- Supporting new starters with training and embedding the right behaviours
- Helping organise rotas, cover and priorities to keep things running smoothly
- Monitoring standards, accuracy and stock presentation
- Leading by example - serving customers, processing sales and supporting stock activity as required
What we're looking for:
- Previous experience as a Team Leader, Supervisor or Senior Retail Assistant
- Strong customer service background (retail or trade counter experience ideal)
- Confidence communicating clearly and positively with a diverse team
- The ability to coach, motivate and hold others to account
- Good organisational skills and attention to detail
- A calm, solutions-focused approach, even under pressure
- Confidence using systems and understanding the importance of accuracy
Our values in action:
- Customer First - you set the standard for great service
- Be the Best - you care about quality, standards and continuous improvement
- Do the Right Thing - you're fair, consistent and accountable
- Community Spirit - you build trust and teamwork
- Future Focus - you develop people and think ahead
What's in it for you:
- Accredited Living Wage Employer
- Monday to Friday working (Saturdays on rota if required)
- Pension scheme
- Death in Service benefit
- Employee discount
- Cycle to Work scheme
- Staff uniform
- Discretionary annual bonus (based on company performance)
- Extra holiday after one year
- Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice
Why join us?
You'll be stepping into a role where your leadership genuinely matters - shaping the culture on the shop floor, supporting people to grow, and helping deliver a customer experience you can be proud of. If you're ready to lead by example and make a real impact, we'd love to hear from you.
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- Health wellbeing programme
- On-site parking
Work Location: In person
Team Leader (Kirkwall) in Orkney employer: MacGregor Industrial Supplies Ltd
Join a dynamic team in Kirkwall where your leadership will truly make a difference. As a Retail Team Leader, you'll enjoy a supportive work culture that prioritises employee growth and well-being, alongside competitive benefits such as an accredited living wage, a pension scheme, and a discretionary annual bonus. With a focus on community spirit and continuous improvement, this role offers the chance to lead a motivated team while delivering exceptional customer service in a vibrant showroom environment.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Kirkwall) in Orkney
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. Being able to share these experiences will demonstrate your hands-on approach and ability to lead from the front.
✨Tip Number 3
When you get the chance, ask questions during the interview. This shows you're genuinely interested in the role and helps you understand what they value most in a Team Leader. Plus, it gives you a chance to highlight how you can meet those needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple way to keep yourself top of mind as they make their decision.
We think you need these skills to ace Team Leader (Kirkwall) in Orkney
Some tips for your application 🫡
Show Your Leadership Style:When you're writing your application, make sure to highlight your leadership style. We want to see how you motivate and support your team, so share specific examples of how you've done this in the past.
Customer Service is Key:Since this role is all about delivering an excellent customer experience, don’t forget to showcase your customer service skills. Tell us about times when you went above and beyond for a customer or resolved a tricky situation.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best fit for the Team Leader role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Team Leader. Familiarise yourself with the key tasks like coaching team members and maintaining high standards of customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think of examples where you've motivated a team or resolved conflicts. Highlight how you lead by example, especially in a retail environment, as this aligns perfectly with what they're looking for in a candidate.
✨Prepare for Customer Scenarios
Since customer service is a big part of the role, think about past experiences where you've dealt with challenging customer situations. Be ready to explain how you handled these scenarios and what the outcomes were. This will showcase your problem-solving skills and customer-first mentality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes for new starters, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
